ITIL Availability Management Practitioner

The course is intended to promote ITIL 'Best Practice' in Availability Management, and allows the course attendees the opportunity to explore all aspects of Availability Management in detail, through a series of lectures and interactive exercises.ExamThe course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the 'Martco' Case Study and a set of discipline specific appendices. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.