ITIL® CONTINUAL SERVICE IMPROVEMENT

ITIL Continual Service Improvement training from VMedu Partnered Sprintzeal’s makes sure that allows one to prepare for the ITIL® CSI exam in the comfort of their own place.

CSI is based on the Plan-Do-Check-Act approach developed by W. Edwards Deming. This is implementing the CSI approach, as follows:

What is the vision?
What is our long-term objective?
Where are we now?
What are the current values of our KPIs?
Where do we want to be?
What are the desired KPI values?
How do we get there? What’s the plan?

CSI uses a 7-step process to guide how data is collected and used:
Define the objectives
Determine what to measure
Collect the data
Process the data
Analyze the data
Present and use the information
Implement improvement

Many people have a personal continual improvement plan (although they may not call it that). For example, perhaps they decide they want to become more physically fit. First, they must define what “more physically fit” means to them. Then they measure their current fitness level and set goals for where they want to be. They may then decide to start walking half a mile every morning. Once they accomplish that for two weeks, they might increase the distance to one mile. After a month of walking one mile, they might increase the distance to a mile and a half, and so on. They measure their progress at regular intervals to determine where they are in relation to their goals. Once they meet their physical fitness goals, they select something else in their lives that they want to improve, and the improvement process begins again.

Candidates must have two years of relevant work experience