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ITIL® Continual Service Improvement (official exam included)

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Become an specialist at Information Technology Infrastructure Library!

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

Would you like to give an impulse to your professional life? If so, you should check this ITIL® Continual Service Improvement (official exam included) course, organized by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

So, if you want more information about this programme contact Hudson Courses Limited through Emagister.co.uk without hesitation. You won’t regret it!

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well. If you have not already done so, you can find more information and erol on this course by clicking here.

This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.

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Reviews

5.0
  • They offer amazing services. I was having a problem with my login process they immediately resolved it.
    |
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4.8
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Course rating

Recommended

Centre rating

BETH

5.0
14/04/2018
What I would highlight: They offer amazing services. I was having a problem with my login process they immediately resolved it.
What could be improved: nothing to improve
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 6 years

Subjects

  • IT
  • Technology
  • IT risk
  • Management Planning
  • Management Control
  • IT Management
  • Service Management
  • Technical mechanical documentation
  • Technical Unit
  • CSI

Course programme

Course Programme


This course bundle includes the ITIL Continual Service Improvement course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.


  • Course 01 – Course Introduction – 11m
  • Topic A – Course Organization
  • Topic B – Course Conventions & Agenda
  • Course 02 – Continual Service Improvement – 42m
  • Topic A – Introduction to CSI
  • Topic B – Principles of CSI
  • Topic C – CSI Summary
  • Course 03 – 7-Step Improvement Process – 46m
  • Topic A – 7-Step Improvement Introduction
  • Topic B – 7-Step Improvement Activities
  • Topic C – Lifecycle Integration
  • Topic D – 7-Step Improvement Context
  • Topic E – 7-Step Improvement Process Summary
  • Course 04 – Reporting, Methods & Technology – 1hr 1m
  • Topic A – Reporting & Measurement
  • Topic B – CSI Methods & Techniques
  • Topic C – Technology for CSI
  • Topic D – Reporting, Methods & Technology Summary
  • Course 05 – CSI Organization & Implementation 42m
  • Topic A – Organizing for CSI
  • Topic B – Implementing CSI
  • Topic C – CSI Technology & Implementation Summary
  • Mock Exam

Course access period: 6 months online access

ITIL® Continual Service Improvement (official exam included)

£ 549 VAT inc.