ITIL Inter - Planning, Protection and Optimisation

Focus on Training

Course

Online

£ 1,099 + VAT

The best IT Systems courses

See all

See all

Description

  • Type

    Course

  • Methodology

    Online

The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle. The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:-: Capacity ManagementAvailability ManagementIT Service Continuity ManagementInformation Security Management,Demand Management Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®). The core volume of Service Design provides guidance on the design of new or changed services for introduction into the live environment. The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself...

About this course

Possesion of one of the following: ITIL v3 or 2011 FoundationITIL v2 Foundation and v2/v3 Foundation Bridge. Essential Prerequisites Proof of prerequisites must be sent to us no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer.  Acceptable forms of prerequisite confirmation are as follows: A copy of the candidates examination certificateConfirmed entry in the AXELOS Successful Candidate Register. You will to provide the full SCR number (registration/candidate number located on your certificate)....

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Service Management
  • Security Management
  • Technology
  • Planning
  • Design
  • Benefits
  • Interpretation

Course programme

Introduction to planning, protection and optimization
Full understanding of PPO terms and core concepts
The value to the business of PPO activities
The lifecycle within the PPO context
The purpose and objective of service design as it relates to PPO
The basic service design principles

Capacity management
The knowledge, interpretation and analysis of capacity management principles, techniques and relationships
The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation
A measurement model and the metrics that would be used to support capacity management
The benefits and business value that can be gained from capacity management

Availability management
The knowledge, interpretation and analysis of availability management principles, techniques and relationships
The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation
The benefits and business value that can be gained from availability management
A measurement model and the metrics that would be used to support availability management
The benefits and business value that can be gained from availabilty management

IT service continuity management (ITSCM)
The knowledge, interpretation and analysis of ITSC management principles, techniques and relationships
The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation
The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation)
A measurement model and the metrics used to support ITSCM
The benefits and business value that can be gained from ITSCM

Information security management
The knowledge, interpretation and analysis of information security management principles, techniques and relationships
The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation
A measurement model and the metrics that would be used to support security management
The benefits and business value that can be gained from security management

Demand management
The knowledge, interpretation and analysis of demand management principles, techniques and relationships
The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation
Activity-based demand management as it relates to business and user activity patterns
The benefits and business value that can be gained from demand management in support of PPO

Planning, protection and optimization roles and responsibilities
The knowledge, interpretation and analysis of organizational roles, principles, techniques and relationships
The roles and responsibilities related to capacity, availability, ITSCM and information security

Technology and implementation considerations
The knowledge, interpretation and analysis of technology and implementation principles, techniques and relationships
Service management tools, where and how they can be used within PPO for process implementation
The types of tools that support service design as related to PPO
Alleviating challenges and risks when implementing service management technologies and designing technology architectures

See related categories

ITIL Inter - Planning, Protection and Optimisation

£ 1,099 + VAT

The best IT Systems courses

See all

See all