ITIL Inter - Service Transition

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate. This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate). Target Audience: individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Masterindividuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisationanyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle Learning Objectives Succesful delegates will understand: • Introduction to service transition
• Service transition principles
• Service transition processes
• Managing people through service transitions
• Organizing for service transition
• Technology considerations
• Implementing and improving service transition
• Challenges, critical success factors and risks. Delegates will be fully prepared for the ITIL Service Transition examination which is taken at the end of the course.