ITIL® Service Design (official exam included)
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They have amazing staff strength. They guided me to choose the perfect course for me. the course structure is amazing and easy to follow.
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Course
Online
Increase your knowledge in ITIL!
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Type
Course
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Methodology
Online
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Start date
Different dates available
Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Design (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.
Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.
Facilities
Location
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Start date
About this course
In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.
This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.
Reviews
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They have amazing staff strength. They guided me to choose the perfect course for me. the course structure is amazing and easy to follow.
← | →
Course rating
Recommended
Centre rating
SARA JESSOP
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Management Information Systems
- IT
- Design
- Technology
- IT risk
- Management Planning
- Service Operations
- Service Management
- Service level management
- Service reports and dashboards
- IT Service Management
Course programme
This course bundle includes the ITIL Service Design course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
Course 01 – Course Introduction – 14m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Service Design – 56m
Topic A – Introduction to Service Design
Topic B – Service Design Principles
Topic C – Service Design Summary
Course 03 – Service Design Activities – 46m
Topic A – Introduction to Design Activities
Topic B – 5-Aspects of Service Design
Topic C – Subsequent Design Activities
Topic D – Service Design Activities Summary
Course 04 – Service Design Processes – 4hr 32m
Topic A – Design Coordination
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Availability Management
Topic E – Capacity Management
Topic F – IT Service Continuity Management
Topic G – Information Security Management
Topic H – Supplier Management
Topic I – Service Design Processes Summary
Course 05 – Technology, Organization & Implementation – 1h 2m
Topic A – Technology-Related Activities
Topic B – Organizing for Service Design
Topic C – Implementing Service Design
Topic D – Technology, Organization & Implementation Summary
Mock Exam
Course access period: 6 months online access
ITIL® Service Design (official exam included)