ITIL® Service Design Training Course with Exam

The Knowledge Academy
4.3
4 reviews
  • Course was great, teacher was educational and agreeable. Offices could do with an overhaul. Nowadays waiting 30 minutes to get into a building is absurd, as is not having wifi accessible. Many people work and keep notes online now so an absence of web availability is hurtful.
    ← | →
  • The client handling group was extremely productive and all the pre perused was sent electronically. The pre perused sets you up for the course. The Bristol centre was simple to locate, great parking and so forth. Anne-Marie, the coach was extremely experienced and was compatible with the gathering. To a great degree supportive and constantly accommodating.
    ← | →
  • Thank you for your perseverance with our inquiries and helping us through the intense course.
    ← | →

Course

Online

Save 22%
£ 349 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    13h

  • Duration

    90 Days

  • Start date

    Different dates available

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Service Design exam, which is included in this course. The ITIL Online Service Design Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes, policies, documentation and architectures required to design IT services. By choosing The Knowledge Academy's online ITIL® Service Design training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

ITIL Online Service Design Training Course with Exam is intended for those looking to learn about the Service Design area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.

All of our ITIL online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.

Rather than the usual ‘question and answer’ format, our ITIL online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL online training and ITIL eLearning courses.

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Reviews

4.3
fantastic
  • Course was great, teacher was educational and agreeable. Offices could do with an overhaul. Nowadays waiting 30 minutes to get into a building is absurd, as is not having wifi accessible. Many people work and keep notes online now so an absence of web availability is hurtful.
    ← | →
  • The client handling group was extremely productive and all the pre perused was sent electronically. The pre perused sets you up for the course. The Bristol centre was simple to locate, great parking and so forth. Anne-Marie, the coach was extremely experienced and was compatible with the gathering. To a great degree supportive and constantly accommodating.
    ← | →
  • Thank you for your perseverance with our inquiries and helping us through the intense course.
    ← | →
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Anonymous

5.0
23/09/2016
What I would highlight: Course was great, teacher was educational and agreeable. Offices could do with an overhaul. Nowadays waiting 30 minutes to get into a building is absurd, as is not having wifi accessible. Many people work and keep notes online now so an absence of web availability is hurtful.
What could be improved: Nothing bad.
Would you recommend this course?: Yes

Fay Crompton

4.0
23/09/2016
What I would highlight: The client handling group was extremely productive and all the pre perused was sent electronically. The pre perused sets you up for the course. The Bristol centre was simple to locate, great parking and so forth. Anne-Marie, the coach was extremely experienced and was compatible with the gathering. To a great degree supportive and constantly accommodating.
What could be improved: Everything OK.
Would you recommend this course?: Yes

Christopher Larbi

4.0
18/08/2016
What I would highlight: Thank you for your perseverance with our inquiries and helping us through the intense course.
What could be improved: All good
Would you recommend this course?: Yes

KAYOYA Anaclet

4.0
06/06/2011
What I would highlight: The trainer is a really good. He does his job very well and has experience.
What could be improved: Nothing
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • IT
  • Design
  • ITIL
  • IT Service Management
  • Service Management
  • Service Design
  • Systems Administration
  • IT Infrastructure Library
  • Problem Solving
  • Conflict Resolution
  • Decision Making
  • Design Methodology
  • IT Project Management
  • Package Printing
  • Design Package

Teachers and trainers (1)

TKA Trainer (ITIL)

TKA Trainer (ITIL)

ITIL Qualified Trainer

Course programme

The ITIL Service Design Online Training Course will cover the following topics:

  • Introduction to Service Design
    • The contents and use of Service Design Packages
    • The fundamental aspects of Service Design
    • Service Acceptance Criteria and how to use them to create value
  • Principles of Service Design
    • The measurement systems and metrics
    • Designing and utilising the Service Portfolio to enhance business value
    • Designing service solutions related to a customer’s needs
  • Service Design Processes
    • The flow of Service Design in relation to the business and customer
    • The interaction of Service Design processes
    • The five Design Aspects and how they incorporate into the Service Design process
  • Implementation and Improvement of Service Design
    • The six-stage implementation/improvement cycle and how the actions in each stage of the cycle are applied.
    • Business Impact Analysis, risk assessment and Service Level Requirements and how they can affect service design solutions.
  • Organising for Service Design
    • The Service Design roles and responsibilities, how they are used, where they are used and how a Service Design organisation would be structured to use these roles.

See related categories

ITIL® Service Design Training Course with Exam

£ 349 VAT inc.

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