ITIL® Service Operation Training Course with Exam
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
13h
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Duration
90 Days
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Start date
Different dates available
The Knowledge Academy’s ITIL Online training course will prepare delegates for the Service Operation exam, which is included in this course. The ITIL Online Service Operation Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the principles and operational activities, which can assist in the management of IT product and service performance. By choosing The Knowledge Academy's online ITIL® Service Operation training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.
Facilities
Location
Start date
Start date
About this course
ITIL Online Service Operation Training Course with Exam is intended for those looking to learn about the Service Operation area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers
It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.
All of our ITIL online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.
Rather than the usual ‘question and answer’ format, our ITIL online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL online training and ITIL eLearning courses.
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Subjects
- IT
- Technology
- ITIL
- IT Service Management
- Service Operations
- Service Management
- Systems Administration
- IT Infrastructure Library
- Problem Solving
- Conflict Resolution
- Decision Making
- Service Strategy
- Operations Management
- IT Security
- Communication Skills
Teachers and trainers (1)
TKA Trainer (ITIL)
ITIL Qualified Trainer
Course programme
The ITIL Service Operation Online Training Course covers the following topics:
- Introduction to Service Operation
- The processes and service lifecycle phases
- Main aspects of Service Operation
- Core concepts of Service Operation
- Principles of Service Operation
- How service operation is organised
- The definition of “operational health”
- The creation, components and implementation of a complete communication strategy.
- Service Operation Processes
- The use of the five key processes
- The interaction of the five key processes
- The value to the business that each of the Service Operation processes contribute
- Technology Consideration
- What technology supports Service Operation, how these can be used and where
- The technology required to support the Service Operations processes.
- Risks, Challenges and Critical Success Factors
- The challenges and risks related to Service Operation
- The details behind how challenges can be addressed
- The Critical Success Factors (CSFs) related to Service Operation
- Detailed models for measuring and monitoring Service Operation CSFs
ITIL® Service Operation Training Course with Exam