ITIL® Service Strategy Certification | ITIL® Intermediate

The Knowledge Academy ITIL® Service Lifecycle - Service Strategy 3 day course covers the following topics:

Introduction

This 3-day course will train you to pass the Service Strategy ITIL® module exam and focuses on how to ensure service provider strategy aligns with organisational strategy.

The module looks at how to develop a good strategy, taking into account risk and success factors, and how to ensure this strategy fits the business needs and is not only focused on the technical side of things.

ITIL® Service Strategy is an ITIL® Intermediate qualification and passing the exam will give you 3 credits towards achieving the next step in ITIL® qualification, ITIL® Expert.

Prerequisites

You must have achieved the ITIL® Foundation certificate or the version 2 to version 3 bridge equivalent before taking this course.

We also recommend purchasing a copy of the ITIL® Service Strategy book, 2011 edition (ISBN 9780113313044) as this is the source from which the exam questions are taken.

Who Should Attend?

We recommend this course for anybody looking to expand their ITIL® knowledge beyond the Foundation level, including those working in areas such as:

• IT management
• IT Finance management
• Supplier Relationship management.

Course Structure

• 3 days of classroom-based training
• A 90-minute exam on the final day

Course Content

The course covers these topics:

Introduction to service strategy:

• Purposes and goals of service strategy
• The scope of service strategy
• The value to the business
• Service strategy in relation to the rest of the lifecycle

Service strategy principles:

• Deciding on a service strategy
• The four P’s of service strategy
• Defining services and creating value
• Using service economics and sourcing strategies

Service strategy processes:

• Management level concepts for the five service strategy processes
• The purpose, scope and objectives of each process

Governance:

• Analysing IT governance
• Setting strategy by leveraging government frameworks and bodies

Organising for service strategy:

• Creating an organisational design using relevant development and departmental methods
• Leveraging service strategy principles and techniques to create effective strategy

Technology considerations:

• Opportunities for service automation
• The use of technology across the lifecycle

Implementing service strategy:

• Developing implementation strategies which follow the lifecycle

ITIL ® Service Strategy Examination

• Multiple choice, scenario-based, gradient-scored questions
• 8 questions
• 90 minutes (120 minutes for candidates completing the exam in a language that is not their mother tongue)
• Pass mark is 28/40, or 70%

Why choose The Knowledge Academy?

• We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
• We make the learning experience enjoyable
• We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
• We provide pre- and post-course support so you never feel alone
• All of our training is hands-on, using real-world examples
• As a market leader, we have an extremely high global pass rate
• Over 90% of our delegates come back to us for further training
• We have the best instructors in the industry which are reflected in our position as the market leader for professional qualifications
• We provide value for money and trained over 25,000 delegates in 2014
• We have some of the most luxurious course venues worldwide

What is ITIL ® Service Strategy?

ITIL® Service Strategy is an ITIL® Intermediate module which focuses on Service Strategy as part of the ITIL® best practice framework. As an ITIL® Intermediate qualification, passing it provides three credits towards the 17 needed to progress to the Managing Across The Lifecycle module, the last step before ITIL® Expert level.

ITIL® is a registered trade mark of AXELOS Limited

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of the BCS professional community you can get involved and do your bit to make IT good for society.