ITIL Service Transition

This course will enable participants to: Understand the importance of Service Management as a Practice Lead discussions on Service Transition Understand Service Transition Principles and Processes Carry out common Service Transition activities Organise Service Transition effectively Recognise Service Transition functions and technology-related activities Understand how to implement Service Transition Understand and analyse challenges, Critical Success Factors and risks related to Service Transition. Suitable for: This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Transition phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.