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...situations The importance of company policy Full course handout provided...

...and social care providers seeking to support the independence of their service users. New legislation designed to clarify the rules around decision making...

...You will be asked to sign a disclaimer on the day. Please call us if you have any doubts or queries. This course does not include hoist training...

...methods of pain relief and palliative care. The mental state of the service user is as important as their physical care and various caring methods...

...(best practice) An essential course for every new care worker and an important refresher for experienced staff. Both the theory that underpins good...

...of establishing and maintaining professional boundaries, as well as strategies to help them do so . The course covers: Types of relationships Appropriate...

...to do if you suspect abuse Referral process - flow chart Case scenarios Group activities Full course handout provided...

...Learn the importance of good record keeping and uses individual and group exercises to explore and develop the necessary skills Report Writing R ecord...

...Staff and managers Staff and managers Risk Assessment Risk assessment is the core of good health and safety practice. This course gives an overview...

...Health and Safety, Infection Control The course covers: H andling food safely Storing food Symptoms of food poisoning Food poisoning bacteria Food groups...

...medical conditions affecting older people and people with learning disabilities. Each condition is explained and group discussion is encouraged to enable...

...warning signs Study Day 3 - Common Induction Standards. Aging and Dementia, Working with Violence and Aggression The course covers: · Multiple Sclerosis...

...Learn the importance of supervision and appraisal, learn how to structure supervision meetings Supervisions and Appraisals Effective supervision and appraisal...

...Each Learner will be observed in care practice and other evidence may be collected from a variety of sources. Learners with additional learning needs...

...2 in Customer Service Learner Profile Good customer service is the lifeblood of any organisation no matter how large or small it is or whether it is public or private sector...

...standardising quality of senior staff. Course Outline Each Learner will be observed in care practice and other evidence may be collected from a variety of sources...

...VRQ Level 3 in First Line Management Learner Profile This qualification has been designed to give practising or aspiring first line managers a solid foundation...

...responsibilities NVQ Level 3 in Customer Service Learner Profile Good customer service is the lifeblood of any organisation no matter how large or small...

...Provides an excellent opportunity for existing supervisory or management staff to develop their skills in planning and delivering training sessions to individuals or groups...

...career at line management level. Course Outline The full award consists of 7 units; 5 mandatory and 2 optional therefore allowing the learner to tailor...