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...An introduction to all issues relating to; medicines, administration and legal issues. Suitable for: Care workers in residential care Care workers in residential...

...will increase attendees' awareness of the issues. The course covers An overview of the Mental Capacity Act Decision making and decision makers Advocacy...

...You will be asked to sign a disclaimer on the day. Please call us if you have any doubts or queries. This course does not include hoist training...

...To give an understanding of terminal illness, methods of pain relief and palliative care. Palliative Care Covering aspects of caring for the terminally...

...practice and the good practice itself are concerned. The course covers Service users’ rights Non-discriminatory practice Communication skills Confidentiality...

...of establishing and maintaining professional boundaries, as well as strategies to help them do so . The course covers: Types of relationships Appropriate...

...Where abuse happens What is adult abuse? Who is a vulnerable adult Defining types of abuse Why abuse happens Recognising abuse Changes in behaviour...

...Appropriate language Fact and opinion Full course handout provided...

...the principles of risk assessment, including guidelines on devising risk assessment forms and procedures. Legislation and regulations are discussed...

...Health and Safety, Infection Control The course covers: H andling food safely Storing food Symptoms of food poisoning Food poisoning bacteria Food groups...

...classification of seizures, safety of sufferers, first aid Parkinson’s Disease - causes, symptoms, supporting sufferers Stroke - c auses, brain function...

...Learn the causes, symptoms, supporting sufferers, classification of seizures, safety of sufferers, first aid, causes, brain function, symptoms...

...of staff is an important part of building an effective, competent and professional team. Staff who are supervised well feel listened to and supported by their manager...

...emotional or enabling care under the supervision of a colleague who holds overall responsibility NVQ Level 2 in Health & Social Care Learner Profile...

...service skills gives your organisation the competitive edge. Employees working effectively as a customer service team are better equipped to reach...

...thereby allowing the Learner to tailor their award to suit the requirements of their job. Promote effective communication for and about individuals...

...learn a solid foundation for their development as a manager. Suitable for person with supervisory responsibilities For person with supervisory responsibilities...

...it is or whether it is public or private sector. The NVQ in Customer Service is available at levels 2 and 3 with level 3 being suitable for staff in a supervisory...

...skills to be more fully involved in the delivery of training in your workplace. Your investment in the continuous professional development of your...

...Develop management performance, become more effective and to progress their career. Suitable for: Person with supervisory responsibilities Person...