Courses in Leeds

...also take a look at certain legislation that may effect their working environment. This Business Skills for Administrators training course is available throughout the... Learn about: Data Protection, Works styles, Organisational Skills...

...Delegates can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues... Learn about: Customer Sanctions, Credit Control, Credit Rating...

...The aim of this 1 day workshop style course is to equip marketing and sales people with the financial knowledge they need to fulfil their role and appreciate... Learn about: Loss Account, Sales Training, Ratios and measures...

...The aim of this one-day course is to provide a practical introduction to financial statements with an emphasis on relevant interpretation and evaluation techniques... Learn about: Cash Flow, Profit and Loss and Balance Sheet, Balance Sheet...

...we can make a value decision, we can also use the same techniques within the sales process.) 15:30 - 16:30 Value and Cost (How driving the cost too low can damage your business)... Learn about: Negotiation Skills, Communication Skills, Closing techniques...

...11:30 - 13:00 How to Buy at a Discount and Sell at a Premium 13:00 - 13:45 Lunch 13:45 - 14:15 Introduction to "How To Build a Profitable Business Fast"... Learn about: Reducing Risk, Profitable Business, Increasing Returns...

...Balance Sheet and Cash Flow Financial Reports. This is the way in which we discover whether what was expected has actually occurred) 16:30 Summary & Action Plans Agreed... Learn about: Business Strategy, Business to plan...

...16:00 Costing, pricing, break-even 16:00 – 16:45 Investment appraisal – discounted cash flow 16:45 -Summary & Action Plans Agreed... Learn about: Financial Training, Balance Sheet, Profit and Loss...

...The course provides you with an overview of essential aspects of finance which will enhance management evaluation skills and an improved ability to affect... Learn about: Financial Training, Cash Flow Statement, Financial Ratios...

...1005 Development of a project (Defining, planning, implementing, the challenges – and solutions) 1030 Project specification – setting it all out... Learn about: IT Project Management, Risk Management, Project Management...

...the information needed to maintain effective financial control understand key measures of financial performance actions to improve the profitability... Learn about: Financial Training, Fundamentals of costing, Balance Sheet...

...budget for a business group, be they a department division or a full subsidiary of a company. How to plan for a budget or bid proposal How to develop... Learn about: Business Plan, Business Analyst, Business Finance...

...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Call Centre, First Impressions, Best Practice...

...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...

...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Customer Complaints Calls, Handling Complaints, Customer Care...

...A greater understanding of the customers needs and how they rate customer excellence Understand why customers complain especially when there is a financial... Learn about: Finance Economics, Finance Market, Plans Agreed...

...16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Care, Role Plays, Developing Questions...

...Dealing with Difficult People - Timetable 09:30 - 10:00 Coffee – Course and Personal Objectives 10:00 - 10:30 A Difficult Exercise 10:30 - 11:00 Who’s... Learn about: Difficult People, Strategies for Dealing, Customer Types...

...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Customer Care, Incoming Calls, Excellent Customer Care...

...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Via Email, Skills sets...