Courses in Leeds

...14:15 An Overview of the Data Protection Act 14:15 - 15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator... Learn about: Organisational Skills, Works styles, Routine planning...

...Delegates can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues... Learn about: Customer Sanctions, Communications Planning, Credit Rating...

...13.30 –14.30 Understanding your Balance Sheet what it tells you –how much is invested what it doesn’t tell you identifying working capital applying ratios... Learn about: Sales Training, Loss Account, Ratios and measures...

...importance of cash flow) 14:30 - 16:30 Evaluation Techniques (Liquidity, efficiency, risk, profitability, ratio analysis, limitations of ratios)... Learn about: Financial Training, Cash Flow, Profit and Loss and Balance Sheet...

...15:30 Objection Handling and Closing Techniques (Understand the salesman better. By being aware of the salespersons skills - or lack of... Learn about: Closing techniques, Strategic partners, Negotiation Skills...

...and Entrepreneur Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Start Up versus Purchase 11:00 - 11:30 How to Value a Business and It's Potential... Learn about: IT risk, Profitable Business, Reducing Risk...

...implement and control budgets? Looking at Business Strategy) 11:15 -11:30 Coffee Break 11:30 - 12:15 Product Costing (Looking at examples of Product Costing... Learn about: Business Strategy, Business to plan...

...It is intended for those who are involved in making decisions which are influenced by or affect the financials. An understanding of the purpose... Learn about: Cash Flow, Profit and Loss, Financial Training...

...Also included are management aspects of budgeting, costing, pricing and investment appraisal. The ability to develop a greater awareness of the finances... Learn about: Financial Training, Financial Ratios, Financial Terms...

...of the foundations of a project developed through detailed planning and implementation An understanding of benefits of sound preparation and resourcing... Learn about: IT Project Management, Risk Management, Project considerations...

...time frame format accuracy 10.30 - 11.15 Reading your profit and loss account what it tells you what it doesn't tell you applying ratios and measures... Learn about: Measures of performance, Fundamentals of costing, Cash Flow...

...11:00 - 12:30 Preparing the Case (How to put together successful budget) 12:30 - 13:00 Presentation of Budgets (1) 13:00 - 14:00 Lunch 14:00... Learn about: Business priorities, Business Risk, Business Analyst...

...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Call Centre, Handling Complaints, First Impressions...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Incoming Calls, Customer Care...

...system that is used on the course and can be used at work Customer Care - Incoming and Outgoing Calls - Timetable 09:30 – 09:45 Coffee & Introduction... Learn about: Incoming Calls, Handling Complaints, Customer Care...

...(Why customers complain, dealing with difficult customers, benefits of complaints) 14:45 - 15:30 Act Upon It! (Understanding some of the financial... Learn about: Customer Expectations, Customer Excellence, Financial acts...

...10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions 11:15 - 11:30 Coffee Break 11:30 - 12:15 Objection Handling 12:15... Learn about: Customer Care, Contact and Developing, Developing Questions...

...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Strategies for Dealing, Customer Types, Customer Behavior...

...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...

...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Skills sets, Via Email...