Letter Writing & Communication Skills
Short course
Inhouse
Description
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Type
Short course
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Methodology
Inhouse
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Duration
1 Day
To enable participants to: Feel more confident in their writing ability. Appreciate some of the guiding principles of good written communication. Understand the importance of good presentation layout. Understand basic style and content rules. Understand common grammatical errors. Reduce the time taken to produce documents by making the first draft more effective. Develop more readable documents, i.e. concise and accurate. Suitable for: Anyone in a company who has to communicate with prospects and clients via letters, e-mail or fax and would like to improve their ability to write well.
Reviews
Course programme
INTRODUCTION
Letters are still one of the main channels of business communication despite the introduction of the fax and e-mail. Well written letters do more than relay information, decisions and actions. They achieve an image of the sender and the sender's company as well as acting as ‘substitute' conversations between parties.
WORKSHOP OBJECTIVES
To enable participants to:
- Feel more confident in their writing ability.
- Appreciate some of the guiding principles of good written communication.
- Understand the importance of good presentation layout.
- Understand basic style and content rules.
- Understand common grammatical errors.
- Reduce the time taken to produce documents by making the first draft more effective.
- Develop more readable documents, i.e. concise and accurate.
WORKSHOP PROGRAMME
- Introduction and workshop objectives.
- Written communication in the business environment.
- Exercise: Why we do not enjoy communicating by letter.
- Feedback and analysis of participant comments.
- Why we still need ‘hard copy' communication - letters/e-mail.
- Starting at the beginning - thinking about your reader.
- Organising your thoughts before you write.
- Participant examples - review and analysis.
- The three main sections of a letter.
- Starting the letter correctly - the opening.
- Developing the main theme of the letter logically.
- Ending letters well.
- Exercise: Review of typical letters.
- Basic layout and style.
- Sentence construction and ensuring you make sense.
- Keeping the letter short, concise and readable.
- Correct punctuation.
- Editing and proof reading.
- Using Word Processing systems effectively.
- End workshop and action plans.
METHODS
Instructor sessions are combined with individual exercises and group syndicate discussions to provide variation and participation.
WHO SHOULD ATTEND?
Anyone in a company who has to communicate with prospects and clients via letters, e-mail or fax and would like to improve their ability to write well.
Letter Writing & Communication Skills