Level 2 Certificate in Customer Service

Janets

NVQ

Online

£ 315 VAT inc.

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Description

  • Type

    NVQ Level 2

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Providing excellent customer service is the key to the long-term success of every business.

Explore the essential elements of customer service along with the basic needs of customers by taking this Level 2 Certificate in Customer Service course. You will learn how to identify excellent customer service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Excel
  • Customer Service
  • MS Excel
  • Customer
  • Introduction
  • Thinking
  • Positive
  • Difficult
  • Customers
  • Deal
  • Conclusion

Course programme

COURSE CURRICULUM

Customer Service
  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Conclusion
Customer Service Basics
  • Customer Service and Retention Templates
  • Customer Service & Retention Checklist
  • Customer Service Checklist
Customer Service Skills
  • First Lesson
  • Second Lesson
  • Third Lesson
  • Fourth Lesson
  • Fifth Lesson
Microsoft Word
  • Module One – Getting Started
  • Module Two – Opening
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up
Microsoft Excel
  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up
Mock Exam
  • Mock Exam- Certificate in Customer Service
Final Exam
  • Final Exam- Certificate in Customer Service

See related categories

Level 2 Certificate in Customer Service

£ 315 VAT inc.

The best Customer Management courses

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