Level 2 Door Supervisor

Door Supervisors are expected to deal with members of the Public in licensed premises on a regular basis and hence the need for SIA training in order to carry out their duties effectively; abiding by all laws and regulations. This nationally recognised qualification is the industry standard and enables a potential door supervisor to apply for a licence to practice.

The qualification is based on the SIA specification for core competency training for Door Supervisors, which covers the necessary understanding and skills required by individuals who work to provide a more secure leisure environment.

Course Content The course consists of four Units:

1. Working in the Private Security Industry

2. Working as a Door Supervisor

3. Conflict Management for the Private Security Industry

4. Physical Intervention

1. Working in the Private Security Industry

• The Private Security Industry
• Relevant Legislation
• Health and safety in the workplace
• The principles of fire safety
• Non-fire-related workplace emergencies
• The principles of effective communication and customer care in the private security industry

2. Working as a Door Supervisor

• Door supervisors and the law
• Safety and security
• Access control and searching
• Incident recording and crime scene preservation
• Arrest
• Licensing law and social responsibility
• Drugs

3. Conflict Management for the Private Security Industry

• All you need to know about risk
• The principles of conflict management
• Problem solving strategies
• Communication and the de-escalation of conflict
• What to do when the conflict is over.

4. Physical Intervention

• The legal implications on use of force
• Post incident reporting
• Medical implications in use of force
• Recording incidents
• Techniques;
• Escorting
• Holding
• Disengagement