NVQ Level 3 in Customer Service

NVQ Level 3 in Customer Service

To complete this course you will have to complete three mandatory units focused on your customer services role and six optional units out of a chioce of fourteen, including:

• Development and improvement
• Handling problems
• Delivery
• Impression and Image
• Giving Customers a positive impression of yourself and your organisation
• Going the extra mile in Customer Services
• Delivering reliable Customer Services
• Recognising and dealing with Customer queries, requests and problems
• Developing personal performance through delivering Customer Services
• Promoting additional products and services to customers
• Living up to the customer service promise
• Making Customer Service personal
• Resolving Customer Service Problems
• Developing Customer Relationships

What next?
Once a Learner has completed the course, they can move on to other learndirect courses relating to customer service, sales, personal development and productivity.