Management Excellence for NHS Business Professionals

Effective management practice is the backbone of a high performance organisation

With an emphasis on healthcare performance, it is imperative that managers are equipped with the knowledge and skills with which to create that performance. That is what this course delivers.

The manager of today faces a number of challenges to achieving required performance, including low motivation & morale in clinical teams, increasing target focus, reduced operational expenditure as Trusts attempt to balance books, redeployment of resources in respect of key government performance metrics, disengaged clinicians viewing management with increased suspicion and more. This course takes a pragmatic approach to overcoming these challenges, equipping you with the insight to take them in your stride.

Furthermore, its practical orientation will allow you to simply step back into your role with an improved ability to achieve. It’s so far from an academic exercise and yet everything you learn has its basis in modern management science. It’s very powerful stuff.

Content

• Manager, leader or administrator? Get the definitions right
• The context of management in today’s NHS
• The performance imperative
• Models of high performance organisations
• Management styles and how to adapt to circumstances
• What good managers do, consistently
• Organising teams for increased motivation & performance
• Creating team spirit & morale, even when it’s tough
• Attributes of high performance environments
• Influencing team dynamics to get more done
• Principles of effective management planning
• Considerations when establishing projects
• Setting direction and gaining commitment to it
• Ensuring that everyone is working in the same direction
• Gaining ownership & action from team members
• Working effectively with clinical teams
• Understanding the context of today’s consultant
• Engaging consultants in business issues
• Constructive upwards and sidewards management
• Mastering management communications
• Influencing & negotiation skills for the effective manager
• Managing difficult people
• Emotional management - self and others

Course type and teaching methods

This is a highly stimulating, thought-provoking, interactive course that is fast-paced and practically-orientated. It consists of a wide variety approaches from formal presentation to case studies and discussion exercises.