Management Training, Accredited Level 3 (Public Course)

The managment training programme is split in to 4 modules, the content for each module is as follows:

Module 1 – Communication Skills

• Understand the communication process and identify effective techniques
• Provide solutions to removing barriers to effective communication
• Know which communication media is most effective – written, verbal etc.
• Recognise the impact personal bias has on communication
• Demonstrate questioning & listening skills
• Gain a greater awareness of how behaviour affects communication
• Understand how to give and/or seek guidance with both staff and management

Module 2 – Performance Management

• Understand the responsibilities of the appraiser and appraisee
• Create agreed individual & team objectives
• Produce acceptable evidence of performance
• Accept how positive and constructive feedback can help self development
• Develop individual training plans & provide support
• Understand the implications of appraisal during probationary periods
• Understand the importance of using non-directive coaching techniques
• Recognise the importance of dealing with periods of sickness
• Recognise the importance of dealing with instances of misconduct

Module 3 – Personal Effectiveness

• Recognise the need for personal consistency and continuous improvement
• Gain a greater self awareness of own behaviours and effectiveness
• Recognise how standards are set and maintained
• Understand how time management issues can be better dealt with
• Be able to identify what is important or urgent and how to prioritise work
• Know how to delegate correctly and effectively
• Know how to identify assertive behaviour in themselves and others.
• Be able to deal with those who do not act assertively.

Module 4 – Team Working & Individual Development

• Understand how teams evolve and how dynamics and culture are formed
• Know how to use the right intervention for a given situation
• Understand own management style and when leadership is required
• Understand the impact change has on a team & its individuals
• Recognise techniques of dealing with change and implementation
• Identify the relationships with internal & external customers
• Recognise what good customer service looks & feels like
• Know how to produce and agree a team development plan

During the course our trainer will assess you performance in group and practical tasks as part of the accredited proof of learning requirment. Delivery style will engaging, interactive and challenging with plenty of opportunity for you to enjoy your learning experience.