Managing Conduct

Managing Conduct

Duration: 1 Day

This course is for all levels of management and HR personnel involved in administering the organisations discipline code. Conduct is a crucial factor in every organisation and it is important that the people involved in the delivery of the conduct code have the appropriate skills and knowledge to enable them to apply the procedures correctly.

Course Design

This course is designed to be delivered using organisations own conduct code thus ensuring that in-house procedures are followed. The course includes bespoke role play scenarios for the delegates to practise delivering disciplinary interviews.

Who should attend this course?

HR personnel and all managers involved in the administering of the conduct code

Course Objectives

At the end of the course delegates will be able to:

• Explain the need for a conduct code
• Explain the importance of standard setting in the workplace
• Clearly explain the correct procedures and levels of authority when implementing the discipline code
• Demonstrate through role plays the correct interpersonal skills to conduct a disciplinary interview

Course Overview

• The purpose of a conduct code
• Conduct versus capability
• Legislation
• Standards expected
• Employees rights and responsibilities
• Natural Justice
• Process for dealing with an offence
• Interviewing techniques
• Dealing with different types of offence
• Examples include: Insubordination, Discrimination, Gambling, Intoxification
• Suspension and dismissal
• Dealing with different types of behaviours at the discipline interview
• The importance of record keeping
• Different penalties for different offences
• Informing the individual