Managing difficult learning situations - general

course description
this one-day course is aimed at trainers who need to deal with difficult learning situations and would benefit from understanding the reasons why some learners are considered difficult and also developing more assertive and confident approach.
target audience
new or experienced trainers who have experienced difficulties when dealing with learners and would benefit from a more assertive and confident approach

at course completion
after completing this course, participants will be able to:

• deal with difficult learning situations to minimise disruption to the training course
• approach difficult learners with increased confidence and enhanced understanding of the reasons for the behaviour
• adopt a confident, professional and appropriate behaviour style when faced with difficult learners

prerequisites
to benefit fully from this course you should have some experience of training

related courses
instructional techniques for it trainers

course size
minimum of 4 delegates

topics

developing your understanding of behaviour- behaviour versus attitude and personality; recognising the different factors which influence an individuals motivation

dealing with difficult learners- why are some learners difficult; dealing with people who are aggressive, cynical or obstructive
dealing with difficult learning situations- typical situations you may face; dealing with situations and behaviour rather than personalities
interpersonal skills and assertiveness- adopting an assertive approach to your relationship with difficult learners; communicating with difficult learnersduring the course learners will be able to role play difficult learning situations.