Managing Staff Performance

Description

• Type

  Short course

• Duration

  1 Day

Description

UK leader in quality training at great prices

To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.

About this course

Who is it intended for?

All those who have responsibility for managing staff.

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This centre's achievements

2018

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

• Staff
• Leadership
• Management
• Feedback
• Assertiveness
• Performance evaluation
• Performance Management
• Managing Poorer Performance
• Counselling
• Communication

Course programme

MODULE 1: Leadership versus Management
Topics covered:

• Adairs Top Leadership Qualities
• Action Centred Leadership
• Management Styles

MODULE 2: Giving Feedback
Topics covered:

• Receiving Feedback
• Assertiveness, Aggressiveness And Passivity
• Assertiveness - The 3 Steps
• Assertiveness And Feedback Exercise

MODULE 3: Setting S.M.A.R.T. Objectives
Topics covered:

• Measurability of Objectives
• Defining Standards Exercise

MODULE 4: Performance Management
Topics covered:

• Skill / Will Matrix
• Applying the Skill/Will Matrix
• Managing Poorer Performance
• Overcoming Performance Blockages

MODULE 5: Managing Poor Performance
Topics covered:

• Performance Counselling Meeting
• Performance Counselling Meeting: Preparation
• Undertaking The Performance Counselling Meeting
• Performance Counselling Meeting Process
• Exercise: Friday the 13th !

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