Negotiation Skills

Short course

In London

Price on request

Description

  • Type

    Short course

  • Location

    London

  • Duration

    1 Day

This course will equip delegates with the confidence and skills required to perform effective face to face and telephone negotiations. The course will be delivered in an informal style in order to facilitate learning. A varied programme of exercises will be used including discussion groups and role-play. Suitable for: Managers and employees.

Facilities

Location

Start date

London
See map
Portland House, London, Victoria

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Learning outcomes
By the end of the day all delegates will be able to:

• Fully describe the meaning of negotiating and its impact on their business.
• List and utilise the various types of closing techniques following negotiation
• Qualify client objections and describe the process for overcoming them.
• List the skill set required to enable successful negotiations.
• List the process for preparing prior to negotiations.
• Describe the steps to be taken to achieve a WIN: WIN outcome in negotiations

Course contents

Closing
The different methods of closing
10 secrets to successful closing
Recognising objections
Overcoming objections

Characteristics of a successful negotiator
Attitudes towards conflict
Rethinking your approach
The win: win philosophy
The give: get principle

Factors to consider
Major/minor
Expectations
Eight critical mistakes

Defining the negotiation process
Six basic steps to negotiation
Getting to know one another
Discussing goals and objectives
Starting the process
Conflict begins
Reassessment & compromise
Agreement

Negotiation Skills

Price on request