Doctrina Training & Consultancy Ltd

      Negotiation Skills

      Doctrina Training & Consultancy Ltd
      In Belfast City

      £275
      VAT exempt
      Prefer to call the centre directly?
      02890... More
      Want to speak to an Advisor about this course?

      Important information

      Typology Short course
      Level Beginner
      Location Belfast city (Northern Ireland)
      Duration 1 Day
      Start Different dates available
      • Short course
      • Beginner
      • Belfast city (Northern Ireland)
      • Duration:
        1 Day
      • Start:
        Different dates available
      Description

      a confident negotiating style to deflect tough tactics
      ·         How to close of a negotiation process and know when to draw the negotiation to an end

      Important information Facilities (1)
      Where and when
      Starts Location
      Different dates available
      Different dates available
      Belfast City
      St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
      See map
      Starts Different dates available
      Different dates available
      Location
      Belfast City
      St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
      See map

      To take into account

      · What are the objectives of this course?

      By the end of this course participants will be able to: Understand what negotiation is Be more confident in the approach to negotiation situations Understand how to make the most effective use of time available for negotiation preparation Listen carefully and use the best questioning techniques to gain the right information The methods of persuasion and how to strive for win-win agreements Develop a confident negotiating style to deflect tough tactics How to close a negotiation process and know when to draw the negotiation to an end

      · Who is it intended for?

      This course will benefit anyone who would like to improve their negotiation skills, either in the workplace or for life in general. It is also ideal for experienced negotiators who want to refresh and improve their skills.

      · Requirements

      No Requirements

      · Qualification

      Certificate of Attendance

      · What happens after requesting information?

      Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

      Questions & Answers

      Ask a question and other users will answer you

      What you'll learn on the course

      Negotiation Skills
      Influencing Skills
      Persuasion Skills
      Delegating Skills
      Customer Service Skills
      Customer Care
      Improve Communication
      Confidence Training
      Telephone answering
      Skills and Training

      Teachers and trainers (1)

      Unconfirmed Unconfirmed
      Unconfirmed Unconfirmed
      Unconfirmed

      Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

      Course programme

      The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will demonstrate the core skills of effective negotiation and it will give participants the knowledge, skills and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations.

      Objectives

      By the end of this course participants will be able to:

      · Understand what negotiation is

      · Be more confident in the approach to negotiation situations

      · Understand how to make the most effective use of time available for negotiation preparation

      · Listen carefully and use the best questioning techniques to gain the right information

      · The methods of persuasion and how to strive for win-win agreements

      · Develop a confident negotiating style to deflect tough tactics

      · How to close of a negotiation process and know when to draw the negotiation to an end

      Additional information

      Charity and Group Discounts can be applied.  We can also deliver this inhouse if required.

      Compare to choose better:
      See all