Doctrina Training & Consultancy Ltd

Negotiation Skills

Doctrina Training & Consultancy Ltd
In Belfast City

£275
VAT exempt
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Important information

Typology Short course
Level Beginner
Location Belfast city (Northern Ireland)
Duration 1 Day
Start Different dates available
  • Short course
  • Beginner
  • Belfast city (Northern Ireland)
  • Duration:
    1 Day
  • Start:
    Different dates available
Description

a confident negotiating style to deflect tough tactics
·         How to close of a negotiation process and know when to draw the negotiation to an end

Important information Facilities (1)
Where and when
Starts Location
Different dates available
Different dates available
Belfast City
St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
See map
Starts Different dates available
Different dates available
Location
Belfast City
St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
See map

To take into account

· What are the objectives of this course?

By the end of this course participants will be able to: Understand what negotiation is Be more confident in the approach to negotiation situations Understand how to make the most effective use of time available for negotiation preparation Listen carefully and use the best questioning techniques to gain the right information The methods of persuasion and how to strive for win-win agreements Develop a confident negotiating style to deflect tough tactics How to close a negotiation process and know when to draw the negotiation to an end

· Who is it intended for?

This course will benefit anyone who would like to improve their negotiation skills, either in the workplace or for life in general. It is also ideal for experienced negotiators who want to refresh and improve their skills.

· Requirements

No Requirements

· Qualification

Certificate of Attendance

· What happens after requesting information?

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

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What you'll learn on the course

Negotiation Skills
Influencing Skills
Persuasion Skills
Delegating Skills
Customer Service Skills
Customer Care
Improve Communication
Confidence Training
Telephone answering
Skills and Training

Teachers and trainers (1)

Unconfirmed Unconfirmed
Unconfirmed Unconfirmed
Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will demonstrate the core skills of effective negotiation and it will give participants the knowledge, skills and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations.

Objectives

By the end of this course participants will be able to:

· Understand what negotiation is

· Be more confident in the approach to negotiation situations

· Understand how to make the most effective use of time available for negotiation preparation

· Listen carefully and use the best questioning techniques to gain the right information

· The methods of persuasion and how to strive for win-win agreements

· Develop a confident negotiating style to deflect tough tactics

· How to close of a negotiation process and know when to draw the negotiation to an end

Additional information

Charity and Group Discounts can be applied.  We can also deliver this inhouse if required.

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