Negotiation Skills
Short course
In Belfast City
Description
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Type
Short course
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Level
Beginner
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Location
Belfast city (Northern Ireland)
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Duration
1 Day
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Start date
Different dates available
a confident negotiating style to deflect tough tactics
· How to close of a negotiation process and know when to draw the negotiation to an end
Important information
Documents
- Negotiation Skills.pdf
Facilities
Location
Start date
Start date
About this course
By the end of this course participants will be able to:
Understand what negotiation is
Be more confident in the approach to negotiation situations
Understand how to make the most effective use of time available for negotiation preparation
Listen carefully and use the best questioning techniques to gain the right information
The methods of persuasion and how to strive for win-win agreements
Develop a confident negotiating style to deflect tough tactics
How to close a negotiation process and know when to draw the negotiation to an end
This course will benefit anyone who would like to improve their negotiation skills, either in the workplace or for life in general. It is also ideal for experienced negotiators who want to refresh and improve their skills.
No Requirements
Certificate of Attendance
Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.
Reviews
Subjects
- Negotiation Skills
- Influencing Skills
- Persuasion Skills
- Delegating Skills
- Customer Service Skills
- Customer Care
- Improve Communication
- Confidence Training
- Telephone answering
- Skills and Training
Teachers and trainers (1)
Unconfirmed Unconfirmed
Unconfirmed
Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.
Course programme
The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will demonstrate the core skills of effective negotiation and it will give participants the knowledge, skills and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations.
Objectives
By the end of this course participants will be able to:
· Understand what negotiation is
· Be more confident in the approach to negotiation situations
· Understand how to make the most effective use of time available for negotiation preparation
· Listen carefully and use the best questioning techniques to gain the right information
· The methods of persuasion and how to strive for win-win agreements
· Develop a confident negotiating style to deflect tough tactics
· How to close of a negotiation process and know when to draw the negotiation to an end
Additional information
Negotiation Skills