Courses in Nottingham

...facilitated events where they will use the best consensus building, problem solving and brainstorming tools to secure the answers to their own priority facilitation challenges... Learn about: Customer satisfaction, Customer Care, Customer Service...

...the speaker in terms of content and context.) 14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective... Learn about: Relationship Building, Team management, Advanced Listening Skills...

...11.00 – 11.15 Coffee 11.15 – 12.00 Advanced Planning and Preparation (Understanding the 7 Ps) 12.00 – 12.30 Assessing your preferred negotiation style... Learn about: Speaking Skills, Listening Skills, Sales Training...

...persuasive presenting and analyse successful speech-makers. There is a strong focus on developing the presenter in terms of both the quality of the presentation... Learn about: Marketing Communications, Communications Planning, Communication Training...

...This course encourages attendees to self-assess by reflecting honestly on their performance, what they do well, what they do less well and how to ask... Learn about: Purpose of Appraisals, Marketing Tools, Marketing Communications...

...12:30 Getting it Right - The Appraisal Meeting (What preparation is required, how to conduct the appraisal meeting and what to do afterwards... Learn about: Sales Techniques, Marketing Tools, Appraising PERFORMANCE...

...15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays... Learn about: Performance Management, Business Success, Business management...

...It is designed to demystify financial jargon and introduce the key financial statements, how to interpret them and how to use them to obtain essential business information... Learn about: Business Ratios, Profit and Cost, Financial Reports...

...Business Skills for Administrators - Benefits Expertise in dealing with interruptions An understanding of how tasks can be better organised... Learn about: Routine planning, Health & Safety quiz, Data Protection...

...15:00 Importance of the Telephone 15:00 - 16:00 Importance of Written Communications 16:00 - 16:30 Customer Sanctions 16:30 Summary & Action Plans Agreed... Learn about: Customer Sanctions, Communications Planning, Credit Rating...

...negotiating financial aspects of transactions with customers; even the customers finance staff ! Finance for Marketing and Sales People - Timetable... Learn about: Sales Training, Fundamentals of costing, Loss Account...

...importance of cash flow) 14:30 - 16:30 Evaluation Techniques (Liquidity, efficiency, risk, profitability, ratio analysis, limitations of ratios)... Learn about: Financial Training, Cash Flow, Profit and Loss and Balance Sheet...

...15:30 Objection Handling and Closing Techniques (Understand the salesman better. By being aware of the salespersons skills - or lack of... Learn about: Communication Skills, Negotiation Skills, Strategic partners...

...find genuine bargains for immediate capital gain Why branding is important and how to achieve it How to groom their business to maximise return Investor... Learn about: Reducing Risk, Increasing Returns, IT risk...

...information may be available at a glance) 15:15 - 16:30 Management Accounting Package (An introduction to the Profit and Loss accounts, Balance Sheet... Learn about: Business to plan, Business Strategy...

...An appreciation of profit and cash flow and the implications. An introduction to investment appraisal. Masterclass in Interpreting Financial Statements... Learn about: Cash Flow, Financial measurements, Financial Training...

...10:30 Review Understanding of Financial Terms (Translating the language into simple English. What do they mean?) 10:30 - 11:15 Understanding the Financial Reports... Learn about: Cash Flow Statement, Financial Ratios, Financial Reports...

...what tools and techniques are used; importance of good communications; the challenges) 11:00 – 11:15 Coffee 11:15 - 12:30 Planning and Preparation of Projects... Learn about: Resources and management, Preparation of Projects, IT Project Management...

...Half Day (am) - Timetable 0930 Introductions and course objectives 0945 Pre-project considerations (Business objectives, feasibility, parties involved)... Learn about: Project considerations, IT Project Management, Risk Management...

...the key characteristics of a quality SMART Objective Practise setting quality SMART Objectives Analyse personal strengths and areas for development... Learn about: Team Training, SMART Objective Setting...