Courses in Nottingham

...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer Manager, Customer Relationship Management, Tourism management...

...creativity and energy of the people whose commitment is required if key business goals are to be achieved. Professionals in support roles are increasingly... Learn about: Marketing Strategy, Customer Retention Strategy, Customer Service...

...Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather... Learn about: Team management, Relationship Building, Advanced Listening Skills...

...14.30 – 15.15 Using the sources of advanced negotiation power effectively 15.15 – 15.45 Closing and securing the agreement 15.45 – 16.30 Putting it into... Learn about: Communication Skills, Customer Relationship Management, Sales Techniques...

...10:45 - 11:15 Short Presentations (Delegates make short presentations - 3 minutes - prepared on the day. Fundamentals assessed; structure;... Learn about: Time management, Marketing Communications, Marketing Strategy...

...12.45 - 13.45 Lunch Break 13.45 - 14.45 The Appraisal Interview (Relationship achieving, interpersonal skills, problem issues, conversation skills... Learn about: Communication Training, Marketing Tools, Performance Management...

...Understanding the different forms of feedback, including how to get the most out of 1 to 1s.) 15:00 - 15:15 Break 15:15 - 16:00 How to Address Poor Performance... Learn about: Marketing Communications, Sales Training, Time management...

...including negotiation and persuasive techniques.) 16:30 Summary & Action Plans Agreed... Learn about: Assertive Behaviour, Performance Management, Business Success...

...how to establish true costs to maximise profit, and finally options for price setting in order to achieve company objectives. The course aims to give delegates... Learn about: Financial Reports, Business context, Business Ratios...

...relationships An understanding of how to set clear communication objectives How to plan internal and external communication Business Skills for Administrators... Learn about: Organisational Skills, Works styles, Business skills...

...Credit Control - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit... Learn about: Customer Sanctions, Written communications, Credit Control...

...Coffee break 11.30 –12.45 Actions to improve profitability fundamentals of costing knowing your break even point understanding how costs may vary with... Learn about: Profit and Loss Account, Sales Training, Ratios and measures...

...credit, procurement or other business decisions. An understanding of the purpose and content of the three financial statements and how they relate to one another... Learn about: Financial Training, Accounting Concepts, Balance Sheet...

...planning Buying methods such as tenders and quotations Negotiation strategies, persuasion methods and tactics Managing supplier performance Introduction to Buying... Learn about: Closing techniques, Negotiation Skills, Strategic partners...

...Why buying and selling a business is the fastest and safest route to wealth How to value a business How to leverage the value of their business How... Learn about: IT risk, Reducing Risk, Profitable Business...

...(A brief look into the types of techniques available and what might influence management decisions) 15:00 - 15:15 Ratio Analysis (A look at what financial... Learn about: Business Strategy, Business to plan...

...16:00 Costing, pricing, break-even 16:00 – 16:45 Investment appraisal – discounted cash flow 16:45 -Summary & Action Plans Agreed... Learn about: Cash Flow, Financial measurements, Profit and Loss...

...Working Capital: Current Ratios, Debtors Ratio, Business Trends) 12:30 - 13:00 Finance in the Business (The business cycle, planning, target setting... Learn about: Financial Reports, Financial Ratios, Financial Terms...

...for those who are required to undertake projects as part, or all, of their job role. The course provides an overview of the techniques required to set... Learn about: Planning and Preparation of Projects, IT Project Management, Preparation of Projects...

...Delegates are invited to bring with them a current or intended project. Throughout the morning this will form the basis of the learning so that they... Learn about: Project considerations, Project Management, Risk Management...