NVQ Tourism Management Oxfordshire

...chemicals and equipment optional units (choose 4) unit 535 Prepare, service and clear meeting and conference rooms unit 537 Collect linen and make...

...reception function optional units - section A (choose 2 from this section) unit 502 Maintain and deal with payments unit 652 Deal with the arrival of customers...

...unit 205 Make customer service personal unit 206 Go the extra mile in customer service unit 207 Deal with customers in writing or using ICT unit 208...

...ICT unit 303 Use customer service as a competitive tool unit 304 Organise the promotion of services or products to customers optional units...

...tool unit 401 Champion customer service optional units - delivery (choose at least 1) unit 402 Maintain and develop a healthy and safe environment unit 403...

...(MCI imported unit) optional units - section 1 (choose at least 1) unit 007 Maintain food production operations unit 008 Supervise a function unit...

...unit 202 Communicate effectively with customers and others mandatory units - section 2 (choose 1) unit 203 Work as a team and develop yourself unit...

...departures unit 661 Resolve customer service problems (ICS) unit 663 Identify and provide customer tourism related information and advice optional units...