NVQ Tourism Oxfordshire

...hygienic and secure working environment unit 504 Contribute to effective teamwork unit 664 Clean and service a range of areas unit 665 Work using different...

...to effective teamwork unit 601 Give customers a positive impression of yourself and your organisation unit 651 Deal with communications as part of...

...unit 202 Promote additional products or services to customers unit 203 Process customer service information unit 204 Live up to the customer service promise...

...(choose at least 1) unit 205 Make customer service personal unit 206 Go the extra mile in customer service unit 207 Deal with customers in writing or using...

...the rules to follow when developing customer service optional units - impression & image (choose at least 1) unit 303 Use customer service as a competitive...

...unit 003 Contribute to the control of resources unit 004 Maintain the health, hygiene, safety and security of the working environment unit 005 Manage yourself...

...recognition and effective working relationships. mandatory units section 1 (you must complete both) unit 201 Make sure your own actions reduce risks to health & safety (ENTO)...

...as part of the reception function unit 652 Deal with the arrival of customers unit 653 Deal with bookings unit 654 Prepare customer accounts and deal...