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Inhouse Customer Service NVQ
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...provide reception services and produce documents in a business environment. Target: Any individual that works in an administrative role... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Inhouse
- 18 Months
...yourself to deliver good customer service, Provide Customer Service within the rules 4 themes: Impression and Image, Delivery, Problem Handling... Learn about: Customer Service, Part Time...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities... Learn about: Cutomer service, Customer Care, Customer satisfaction...
...This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities... Learn about: Cutomer service, Customer Care, Customer satisfaction...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- BTEC
- Inhouse in Addlestone
- Intermediate
- 1 Year
...then we will come and visit you with all the sign up paperwork , once we have completed that we will arrange for an assessor to meet up and go through... Learn about: Customer Service, Relation Management...
- Course
- Inhouse in Risca
- Beginner
- Different dates available
...As the course is one to one, we can tailor the course to suit the individual. ***ONE TO ONE BODY PIERCING TRAINING*** Body Piercing Training UK Course... Learn about: Sterilisation Procedures, Customer relationship, All above waist piercing...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...supplied in spiral bound format. A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room... Learn about: Customer Care, Communication Training, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...approach Deal with difficult situations Consistently achieve customer satisfaction Content 1. A Customer's Expectations 2. The Importance of Uniformity and Consistency... Learn about: Career Development, Customer Relationship Management, Customer relationship...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...Our butler course include the following: • Hotel Facilities Offered • Housekeeping & Turn-down facilities • Courtesy bar / lounge • Room service • Breakfast... Learn about: Customer satisfaction, Customer Relationship Management, English Language...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Public Speaking, Time management, Communication Skills...
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Public Speaking, Time management, Communication Skills...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service... Learn about: Customer Retention, Ms Office, Customer Service...
...Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service... Learn about: Customer Retention, Ms Office, Customer Service...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Course
- Inhouse in London
- Different dates available
- 1 Day
...Going above and beyond and high impact moments -Handling objections and closing the sale -Negotiation techniques -Tips for challenging callers... Learn about: Communication Training, Customer Service, Call Centre...
- Short course
- Inhouse in London
- Beginner
- Different dates available
...(Open PALMS model) • Eye contact • Active listening • Determining space and distance • Stance • Dynamic risk assessment • Levels of Risk • Evaluating risk (P.O.P.S... Learn about: Communication Skills, Communication Training, Lone worker safety...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...and solve these to avoid future problems The best tools to manage negative communication All attendees receive a certificate, a printed and digital... Learn about: Customer Service, Reputation Management, Social Media For Customer Services...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...discussions, hands-on exercises, role-plays and skills building using live accounts to build practical experience of the skills taught. The training sessions... Learn about: Customer relationship, Customer Manager, Customer Service...
- Training
- Inhouse
- Different dates available
- 46 Days
...Audience Profile: This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software... Learn about: Dynamics crm, Microsoft Dynamics, Customer Service...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...Theory input on the 3 Steps to assertive behaviour with a short skill practice to Coping with Irate Customers A discussion around dealing with irate customers... Learn about: Customer Care, Customer Service, Client Management...
- Course
- Inhouse
- Advanced
- Different dates available
...guest and employee. Operational managers Marketing managers Shopping centre security Housekeeping Car-park managers Help-desk employees Any customer-facing... Learn about: Customer Service...
- Course
- Inhouse
- Different dates available
...messages Tools to facilitate their communication. The value of personalizing their interactions and developing relationships. Vocal techniques that... Learn about: Sales Training, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖learn advanced verbal and non verbal communication tools... Learn about: Customer Care, Telephone Skills, Telephone answering...
...❖learn advanced verbal and non verbal communication tools... Learn about: Customer Care, Telephone Skills, Telephone answering...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
← | → see all
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...even stuck in narrow thinking, reinforcing beliefs you already have instead of getting some new ones. You might want to be perceived as super-person... Learn about: Confidence Training, Customer Service, Negotiation Skills...