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Inhouse Customer Service NVQ
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...work in a business environment, communicate in a business environment, solve business problems, deliver, monitor & evaluate customer service to internal & external customers... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Inhouse
- 18 Months
...The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently. Awarding Body City & Guilds Course Content Customer... Learn about: Part Time, Customer Service...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered. 10% contribution required to all NVQ's!... Learn about: Customer Care, Customer satisfaction, Customer relationship...
...whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered. 10% contribution required to all NVQ's!... Learn about: Customer Care, Customer satisfaction, Customer relationship...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- BTEC
- Inhouse in Addlestone
- Intermediate
- 1 Year
...an armed forces resettlement team, or a supplier of Not in Education Employment or Training (NEET) services. The qualification requires proof of competence... Learn about: Customer Service, Relation Management...
- Course
- Inhouse in Risca
- Beginner
- Different dates available
...for the job and the skin you are piercing. How to correctly size the jewellery and place it on the body. Hands on piercing. Live models will be provided... Learn about: Studio Safety, All above waist piercing, Body Piercing Law...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Telephone Skills, Telephone answering, Assertion Training...
- Training
- Inhouse
- Intermediate
- 1 Day
...with difficult situations Consistently achieve customer satisfaction The course is intended for staff members who work directly with customers... Learn about: Customer Service Skills, Professional development, Customer Relationship Management...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...anywhere in the world. · Hotel Facilities Offered · Housekeeping & Turn-down facilities · Courtesy bar / lounge · Room service · Breakfast & Dinner · Local... Learn about: Customer satisfaction, Customer Service Skills, Customer Relationship Management...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...style of training and individualized coaching will ensure all participants benefit. All customer facing staff, contact centre agents, advisors... Learn about: Customer Care, Time management, Customer Service...
...style of training and individualized coaching will ensure all participants benefit. All customer facing staff, contact centre agents, advisors... Learn about: Customer Care, Time management, Customer Service...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer service... Learn about: Influencing Skills, Customer Retention, Delegating Skills...
...their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer service... Learn about: Influencing Skills, Customer Retention, Delegating Skills...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...Techniques for managing stress. What Topics are Covered? -Verbal communication techniques -Who are your customers? -Listening skills... Learn about: Communication Training, Sales Training, Customer Service...
- Short course
- Inhouse in London
- Beginner
- Different dates available
...They will adopt a fresh approach to dealing with aggressive and violent individuals, adopt a proactive approach to preventing conflict and protect themselves... Learn about: Customer Service, Communication Skills, Conflict Management...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...social media channels regularly. This course also closely links with your company’s overall PR and Communications strategy. Strategy Why customer service... Learn about: Social Media, Reputation Management, Social Media For Customer Services...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Role Plays designed on case studies of actual live sales specific to your business. 4. Blended Learning Research shows that within 40 to 90 days most people... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- Training
- Inhouse
- Different dates available
- 46 Days
...Audience Profile: This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software... Learn about: IT Auditing, Dynamics crm, Customer Service...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...Discussion centred on the telephone as a tool to develop customer service excellence. Discussion and activities centred on good and poor telephone handling... Learn about: Client satisfaction evaluation, Assertiveness Training, Customer Service...
- Course
- Inhouse
- Advanced
- Different dates available
...eat and purchase goods. Customer service excellence is easy when all is going well, however delivering great service – above and beyond, to difficult customers is more challenging... Learn about: Customer Service...
- Course
- Inhouse
- Different dates available
...Staying Out of Voice Mail Jail Session Twelve: Closing Down the Voice Session Thirteen: Cold and Warm Calls The Cold Call The Warm Call Session Fourteen... Learn about: Sales Training, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Communication Journalism, Customer Care, Strategy Development...
...as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Communication Journalism, Customer Care, Strategy Development...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
← | → see all
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...even stuck in narrow thinking, reinforcing beliefs you already have instead of getting some new ones. You might want to be perceived as super-person... Learn about: Assertive Behaviour, Communication Skills, Confidence Training...