NVQ 2 Customer Care TTG / ESF

Course Team Leader: Parry-arch, Rachel

Course Level: Level 2

Course Type: Part Time

Curriculum Area Description: Business

How to Apply: Interview
Entry Requirements: There are no specific entry requirements for this qualification but you do need to be employed in a customer service job role

Study Hours: 0
Nº of Weeks:0

Additional Enrolment Info: You need to be employed in a customer service environment

Work Placement: No
Work Placement Attendence: Optional

Course Progression: To an NVQ 3 in Customer Service or similar qualification

Careers Progression: To a position of more responsibility within your organisation

Course Description:
This is a work based qualification which will recognise your skills and competences in the workplace.

Description Breakdown:
The qualification is about the delivery of customer service and recognises that your work in the customer service sector involves a range of diverse functions, tasks and activities that are constantly developing and changing.

To gain this qualification you have to complete 7 units in total.

2 Mandatory units
Prepare yourself to deliver good customer service
Provide customer service within the rules

Plus 5 optional units from a choice of themes
Impression and Image
Delivery
Handling Problems
Development and Improvement.

Assessment Description: Continuous

Nº Places Available: 9999

Trips Residentials: None

Qualification: NVQ 2 Customer Service

Tuition Fees: 0
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 0

Additional Costs Total: 0