Office Skills and Receptionist Course

Janets

Course

Online

£ 319 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Enhance your CV with a professional qualification certifying you as proficient in one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, professional communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries.

Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare professional documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

This course is ideal for people who want to start working as Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general.

Training offered by the Office Skills and Receptionist Course could potentially benefit a range of roles, but would particularly enhance careers in

Office Administration
PA
Receptionist and Secretary roles
Business Management
Sales
Marketing
Other online marketing roles

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Receptionist
  • Time management
  • Office IT
  • Ms Office
  • Customer Service
  • Communication Training
  • Communication Skills
  • Started
  • Managing time
  • Verbal Communication Skills
  • Empowering

Course programme

COURSE CURRICULUM

Admin Support
  • Module One – Getting Started
  • Module Two – Getting Organized (I)
  • Module Three – Getting Organized (II)
  • Module Four – Managing Time
  • Module Five – Getting It All Done On Time
  • Module Six – Special Tasks
  • Module Seven – Verbal Communication Skills
  • Module Eight – Non-Verbal Communication Skills
  • Module Nine – Empowering Yourself
  • Module Ten – The Team of Two
  • Module Eleven – Taking Care of Yourself
  • Module Twelve – Wrapping Up
Administrative Management
  • Module One – Getting Started
  • Module Two – Why Your Office Needs Administrative Procedures
  • Module Three – Gathering the Right Tools
  • Module Four – Identifying Procedures to Include
  • Module Five – Top Five Procedures to Record
  • Module Six – What to Include in Your Binder (I)
  • Module Seven – What to Include in Your Binder (II)
  • Module Eight – Organizing Your Binder
  • Module Nine – What Not to Include in the Procedure Guide
  • Module Ten – Share Office Procedure Guide
  • Module Eleven – Successfully Executing the Guide
  • Module Twelve – Wrapping Up
Organisational Skills
  • Module One – Getting Started
  • Module Two – Remove the Clutter Module Three – Prioritize
  • Module Four – Scheduling Your Time Module Five – To Do Lists
  • Module Six – Paper and Paperless Storage Module Seven – Organization in Your Work Area
  • Module Eight – Tools to Fight Procrastination Module Nine – Organizing Your Inbox
  • Module Ten – Avoid the Causes of Disorganization Module Eleven – Discipline is the Key to Stay Organized
  • Module Twelve – Wrapping Up Organisational Skills Course for Administrator- Activitie
Receptionist
  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist
Customer Relations & Dealings
  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve – Wrapping Up
Professional Telephone Receptionist Skills
  • Module One – Getting Started
  • Module Two – Core Skills Required
  • Module Three – Self-Management (I)
  • Module Four – Self-Management (II)
  • Module Five – Time Management (I)
  • Module Six – Time Management (II)
  • Module Seven – Organizing and Planning (I)
  • Module Eight – Organizing and Planning (II)
  • Module Nine – Communication (I)
  • Module Ten – Communication (II)
  • Module Eleven – Additional Challenges
  • Module Twelve – Wrapping Up
  • Professional Telephone Receptionist Course- Activities
Recommended Reading
  • Recommended Reading : Office Skills and Receptionist Course
Mock Exam
  • Mock Exam – Office Skills and Receptionist Course
Final Exam
  • Final Exam – Office Skills and Receptionist Course

See related categories

Office Skills and Receptionist Course

£ 319 VAT inc.

The best Other Administrative Skills courses

See all

See all