Organisational Change - Managing Change

5.0
2 opinions
  • Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
    |
  • Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
    |

In Cardiff

£ 2,995 + VAT

Description

  • Typology

    Course

  • Location

    Cardiff (Wales)

  • Duration

    2 Days

  • Start

    Different dates available

Description

The course teaches the candidate how to develop a more customer focused business that gives better service and generates more profit.

The course should be attended by candidates who are looking to develop a more customer focused business that gives better service and generates more profit.

Facilities

Location

Starts

Cardiff
See map
Castle Street, CF10 1SZ

Starts

Different dates availableNow taking bookings

To take into account

The candidate requires experience in implementing change prior to the course.

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Opinions

5.0
  • Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
    |
  • Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
    |
100%
4.4
fantastic

Course rating

Recommended

Centre rating

John Thompson

5.0
10/07/2016
What I would highlight: Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
What could be improved: .
Would you recommend this course?: Yes

Clicia Soares de Lima

5.0
11/07/2011
What I would highlight: Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
What could be improved: Nothing
Would you recommend this course?: Yes
Reviews gathered by Emagister & iAgora

Achievements for this centre

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 5 years

Subjects

  • IT
  • Simulation
  • Team Dynamics
  • Team Training
  • Organisational Change
  • Customer Care
  • Customer Service Skills
  • Customer Manager
  • Team management
  • Team Building

Course programme

Course Objectives


The Knowledge Academy Change Simulation 2 day course covers the following topics:

  • Introduction
  • Customer’s Needs
  • Internal Customer Relations
  • Root Cause Analysis
  • Conclusion


Upon completion of this course, candidates should gain knowledge on:

  • How to develop a more customer focused business that gives better service
  • How to manage change in ways that create involvement and ownership
  • How to work well in teams balancing roles and team dynamics
  • How to produce a shared understanding of how work processes operate
  • How to conduct task analysis and prioritisation of tasks

Additional information

Gain an understanding in Internal Customer Relations Identify information on a more customer focused business that generates more profit Candidates will be able to conduct task analysis and prioritisation of tasks GUARANTEED LOWEST PRICE IN THE INDUSTRY Develop knowledge in Root Cause Analysis Courses delivered by world class  training instructors in luxury venues  Includes material and manuals 

Organisational Change - Managing Change

£ 2,995 + VAT