Organisational Change - Managing Change
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Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
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Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
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Course
In Cardiff
Description
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Type
Course
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Location
Cardiff (Wales)
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Duration
2 Days
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Start date
Different dates available
The course teaches the candidate how to develop a more customer focused business that gives better service and generates more profit.
The course should be attended by candidates who are looking to develop a more customer focused business that gives better service and generates more profit.
Facilities
Location
Start date
Start date
About this course
The candidate requires experience in implementing change prior to the course.
Reviews
-
Tasha brought her commercial experience to bear, as well as her insight into the key course messages and exam techniques.
← | →
-
Tasha Barclay is a remarkable trainer. For instance, she made us focus on the subject throughout the 3 long days showing us practical examples.
← | →
Course rating
Recommended
Centre rating
John Thompson
Clicia Soares de Lima
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- IT
- Simulation
- Team Dynamics
- Team Training
- Organisational Change
- Customer Care
- Customer Service Skills
- Customer Manager
- Team management
- Team Building
Course programme
The Knowledge Academy Change Simulation 2 day course covers the following topics:
- Introduction
- Customer’s Needs
- Internal Customer Relations
- Root Cause Analysis
- Conclusion
Upon completion of this course, candidates should gain knowledge on:
- How to develop a more customer focused business that gives better service
- How to manage change in ways that create involvement and ownership
- How to work well in teams balancing roles and team dynamics
- How to produce a shared understanding of how work processes operate
- How to conduct task analysis and prioritisation of tasks
Additional information
Organisational Change - Managing Change