Outgoing Calls - Maximising Effectiveness
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I enjoyed every bit of my 4 days course and able to expand my self taught knowledge. I would recommend your course to anyone who would want to build their live sound knowledge. I am looking forward to putting all together what I have learned there into my practice.
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Short course
In Birmingham, Bristol, Edinburgh and 3 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
June
other dates
This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.
Facilities
Location
Start date
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About this course
How to set clear achievable objectives
The ability to construct an opening gambit
Gain confidence through role plays to achieve their objectives
Practise techniques learned under supervision whilst making live calls
Reviews
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I enjoyed every bit of my 4 days course and able to expand my self taught knowledge. I would recommend your course to anyone who would want to build their live sound knowledge. I am looking forward to putting all together what I have learned there into my practice.
← | →
Course rating
Recommended
Centre rating
Jon Webb
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Effectiveness
- Objectives
- Solutions
- Outgoing calls
- Preparing
- Maximising
- Problems & Solutions
- Beginning
- Call
- Gambit
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)
10:15 - 10:45 Problems & Solutions
10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)
11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)
11:45 - 12:00 Coffee Break
12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)
12:45 - 13:00 Feedback & Discussion
13:00 - 14:00 Lunch Break
14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)
14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)
15:00 - 15:15 Coffee Break
15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)
16:00 - 16:30 Problems/Solutions and Follow Up Procedures
16:30 - 16:45 Summary & Action Plans Agreed
Outgoing Calls - Maximising Effectiveness