Part Time Customer Service

Customer Service

Is this course right for me?

This one-day course will help you to understand what creates satisfied customers. You will be given a clear idea of how to create customer loyalty through good customer service.

What will I be learning?

You will :

• Learn how to satisfy customers ;
• Understand how to measure customer satisfaction;
• Recognise the importance of creating a positive first impression;
• Recognise personal working styles;
• Learn how to deal with difficult people;
• Identify an effective formula for dealing with customer complaints;
• Learn new techniques for providing good customer service;
• Look at your own personal effectiveness in delivering customer care;
• Create a plan of simple measures for your workplace

How will I learn?

In a classroom based workshop.

What else might I want to know?

Lunch and refreshments are provided.

What can I do afterwards?

You may be interested in attending one of our other one day Business Skills Courses such as Marketing Principles or Teleservice Skills.

Apply for this course
You can apply online , by phone, post or in person.

Course Code: CT9CUS1SBN