Part time Customer Service NVQ 2 PD160
NVQ
In Dorchester
Description
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Type
NVQ
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Location
Dorchester
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Class hours
8h
An NVQ in Customer Service will give you a wide range of skills to help you deal with any situation in a customer service environment.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
Customer Service - NVQ 2 PD160
QualificationCity and Guilds Level 2 NVQ in Customer Service
Qualification Level
Level : 2
What do these levels mean?
Duration :Flexible
Times :See below.
Run by : IT, Business and Professional Studies Department.
Tutor : Bryony Blair
Awarding Body
City & Guilds
Is it right for me?
An NVQ in Customer Service will give you a wide range of skills to help you deal with any situation in a customer service environment.
What qualifications will I need?
Candidates need to be working in a customer service environment and keen to develop customer service skills.
What will I be learning about?
The qualification comprises a wide range of units for you to choose from including gaining skills and preparing for your customers, providing good customer service, giving a positive impression of your organisation, dealing with customer queries and resolving complaints.
How will I be assessed?
Kingston Maurward College will train and assess you as you work towards your qualification.
How much will it cost?
Total - £299 or TTG
Money Matters
Part time Customer Service NVQ 2 PD160