Performance Management: Beyond the Basics

MODULE 1: Course Introduction
Topics covered:

• Knowledge Skills Checklist

MODULE 2: Delegation
Learning outcomes: Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
Topics covered:

• What is Delegation?
• The Five Levels of Delegation
• Five Steps to Delegation
• When Delegation is not Possible
• Delegation - Benefits and Barriers
• Delegation Process

MODULE 3: Communication
Learning outcomes: Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
Topics covered:

• What is Communication?
• Benefits of Good Communication Skills
• Why Communication Goes Wrong
• Communication Methods

MODULE 4: Assertiveness, Aggressiveness and Passivity
Learning outcomes: Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
Topics covered:

• What is Assertiveness?
• What is Aggressiveness?
• What is Passivity?
• Assertiveness - the 3 Steps
• Assertiveness Practice

MODULE 5: Giving Feedback
Learning outcomes: Be able to plan and evaluate feedback, using it as part of the performance management process.
Topics covered:

• Feedback - the EEC Model
• Receiving Feedback
• Feedback Exercises

MODULE 6: Performance Counselling
Learning outcomes: Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
Topics covered:

• The Performance Counselling (P.C.) Meeting
• Performance Counselling Meeting: Preparation
• Conducting the Performance Counselling Meeting
• Performance Counselling Meeting Process
• Exercise: Friday The 13th!
• Factors to Consider Before Implementing Disciplinary Procedure

MODULE 7: Dealing With Difficult Situations: Case Studies
Learning outcomes: Use case studies to analyse difficult situations and learn how to manage them effectively.
Topics covered:

• New Manager
• Romance in the Office
• Sloppy Work
• Unacceptable Banter
• Resistance to Change
• Dealing with Body Odour
• Clumsy Management

MODULE 8: Practical Ideas to Develop Your Management Skills
Learning outcomes: Recognise where to go to research and plan for your continuing professional development.
Topics covered:

• Developing your Knowledge / Experience
• Developing your Skills / Competencies
• Developing your Attitude
• MODULE 9: Your Personal Action Plan