PERFORMANCE MANAGEMENT

MODULE 1: Course Introduction

Topics covered:

• Knowledge Skills Checklist

MODULE 2: Leadership versus Management

Learning outcomes:

Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.

Topics covered:

• Adairs Top Leadership Qualities
• Action Centred Leadership
• Management Styles

MODULE 3: Learning

Learning outcomes:

Be able to define what “learning” entails and understand how to use differing learning methods appropriately.Topics covered:

• A Definition Of Learning
• Some Learning Methods

MODULE 4: Motivation

Learning outcomes:

Recognise how Herzberg’s Theory of Motivation applies to leadership / management and what motivates people.Topics covered:

• Herzbergs Theory of Motivation
• Motivation Checklist
• Motivation From the Front Line

MODULE 5: Performance Management

Learning outcomes:

Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.Topics covered:

• Skill / Will Matrix
• Applying the Skill / Will Matrix
• Managing Poor Performance
• Overcoming Performance Blockages

MODULE 6: Coaching

Learning outcomes:

Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.

Topics covered:

• What is Coaching?
• What is NOT Coaching?
• Why Coach?
• Who Needs Coaching?
• Essential Coaching Skills / Qualities
• Differences Between Training and Coaching
• Coaching Styles Questionnaire
• Questioning Skills
• Open Questions Exercise
• The G.R.O.W. Approach
• G.R.O.W – Some Questions To Ask
• A Suggested Coaching Process

MODULE 7: Setting SMART Objectives

Learning outcomes:

Identify and set SMART goals for your staff that are positive, motivating and productive.

Topics covered:

• Setting Goals
• SMART Goals
• Measurability of Objectives
• Defining Standards Exercise

MODULE 8: Your Personal Action Plan