Performance Measurement
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:To monitor progress towards goals
To guide improvement activity where performance is not meeting the goalsPerformance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure. The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.
Facilities
Location
Start date
Start date
About this course
Why we Measure Performance
The Benefits of Performance Measurement
The Dangers of Targets
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
- Interpreting
- Project
Course programme
Additional information
Performance Measurement