Persuading and Influencing for the PA and Admin Personnel

Reed Learning

Short course

In London

£ 479 VAT inc.

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Description

  • Type

    Short course

  • Location

    London

  • Duration

    1 Day

Ability to establish and build rapport at all levels An understanding of the differences between manipulating and influencing Recognition and practice of helpful behavioural techniques Negotiation and conflict resolving skills Questioning techniques to achieve results. Suitable for: PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation.

Facilities

Location

Start date

London
See map
9 Kingsway, WC2B 6XF

Start date

On request

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Course programme



Who is it for
PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation.


What is it about


  • Ability to establish and build rapport at all levels


  • An understanding of the differences between manipulating and influencing


  • Recognition and practice of helpful behavioural techniques


  • Negotiation and conflict resolving skills


  • Questioning techniques to achieve results


What will i get out of it
PAs and secretaries have a pivotal role coordinating meetings; collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and without conflict.


Course overview


  • Communication theory
    The different elements of communication and how they work together to influence our interpersonal communication.


  • What is influencing?


  • Building rapport with your manager and colleagues


  • The difference between influencing and manipulating


  • The link between self esteem and influencing; how to build it


  • Interpersonal communication
    Why does it matter and what is it?


  • The difference between personality and behaviour and the three behaviour types


  • Choosing helpful behaviour


  • Handling conflict and difficult situations


  • Questioning and negotiation


  • Choosing and using appropriate questions


  • Being clear on your objectives and bottom line


  • Meeting the needs of both parties

See related categories

Persuading and Influencing for the PA and Admin Personnel

£ 479 VAT inc.

The best Assertiveness courses

See all

See all