Persuasive Communication

Persuasive Communication - 2 Day Programme
Suitable For:
All Managers, Team Leaders and Supervisors.
Overview: This fully participative course is designed to develop persuasive communication skills.
Delegates will leave with an understanding of how to improve relationships and use knowledge of the psychology of communication to have more impact and influence.
Throughout the2 dayprogramme, delegates will be given the opportunity to practise the skills learned.
Outline:

• Effective Communication

o Transactional Analysis - why do people talk to you the way they do? o Motivating others o Listening skills o Giving assertive feedback o Structuring your arguments/ proposals/ ideas o Maintaining self esteem of others

• Persuading Others

o Sources of power o The ground rules for persuading o Force Field Analysis

• Handling Emotionally-Charged Situations

o Dealing with concerns & complaints o Coaching for success o Introducing and managing change

• Written Influencing and Persuading Skills

o Establishing an appropriate style o Structuring your material o Writing that sells Outcomes:
As a result of completing this programme, delegates will;

• Effectively persuade others over to their point of view
• Understand how to motivate themselves and others
• Understand the key principles for influencing others
• Learn how to maintain the self-esteem of others
• Recognise how to change reluctance into willingness