Prevention & Management Of Violence & Aggression

Prevention & Management Of Violence & Aggression Four Day Training Course
Candidate requirements:

There are no specific prior experiences or qualifications required to undertake the training course.

Who should attend?

People who work across both the public and private sectors and who are vulnerable to incidents involving violent, aggressive or abusive people and anyone who may work alone

Aim of the Course:

To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace

Programme Outline:

• Introduction to workplace violence
• Dynamic risk assessment
• Self awareness
• Proactive service delivery
• Communication skills
• Signalling non aggression
• Defusing and calming
• High risk conflict
• Post incident support
  

TEACHING METHODS: Power point presentation, exercises, & scenario based learning.

DURATION OF COURSE: One day

TRAINERS: One
All our Conflict Management trainers have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar & are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus.


PMVA TRAINING DAY TWO

COURSE OVERVIEW

This course is designed to equip staff with the skills necessary to breakaway from an aggressive situation where they have been physically assaulted. It is a practical course requiring active participation from course delegates. The course is presented in an informal manner so that delegates can relax and enjoy the learning experience.

OBJECTIVES:

By the end of the course, delegates should be able to:


Realise that breakaway & self-defence techniques are only used when all other options have failed.
Have an understanding of criminal law & reasonable force.
Understand how Health & Safety legislation is there for your benefit.
Apply the correct & safest way to defend themselves from a variety of wrist & body grabs whilst standing, seated behind a desk, in a bed situation, and whilst in a car for those in the community.
Know the quickest & safest escape from strangles.
How to apply an effective stance in order to deal with head butts, punches, kicks, & kneeing to the groin.
Assess, & use your environment, thus working out the quickest possible escape route, to minimise confrontation.
Remember to use the minimum amount of force, thus minimising any possible injury to yourself, & the assailant, & to continually remember your responsibility towards therapeutic input at all times.

WHO SHOULD ATTEND

All employees who work within an environment that places them at risk of assault from members of the public whilst in the course of doing their duty, for example, those who work alone in the community or with high-risk patient/client groups.

DURATION OF COURSE: One day

SAMPLE PROGRAM - LEVEL 2

• Relevant legislation dealing with violence & aggression-criminal law
• Escape from wrist grabs, body grabs, hair & clothing grabs.
• Breakaway from strangulations including attacker using ligatures
• Dealing with punches, head butts, kicks, & groin attacks
• How to deal with assaults whilst on the floor.
• Use of defensive body positioning & personal space
• Aspects of good communication skills
• The "what if's".

TRAINERS: 2

Trainers facilitating the course follow the ICM code of practise and the all Wales NHS Passport



PMVA TRAINING DAY THREE AND FOUR

COURSE OVERVIEW

This course aims to equip delegates to deal with people who because of the risks posed to either themselves or others need to be restrained for safety reasons. It is a practical course, which requires active involvement of all delegates. A high emphasis is placed on health & safety from both a legislative point of view and of the delegate's own safety during the course.

OBJECTIVES:

By the end of the course delegates should be able to:

Understand the legal framework surrounding restrictive physical intervention.
Be aware of the use of "non pain compliant" physical intervention & why it is used.
Be able to assess when to apply physical intervention and which technique to use in any given situation and recognise the importance of continuous communication throughout the restraining process.
Know what are considered to be unsafe methods of physical intervention and why they are unsafe.
Be able to work as part of a team in order to apply the most safe and effective intervention.
To continually remember that physical intervention is used as a last resort & the emphasis should always be to calm the situation through verbal skills wherever possible

DURATION OF COURSE: 2 days

SAMPLE PROGRAM - LEVEL 3

• Definition & overview of restrictive physical intervention
• Legislation relating to physical intervention
• Ethical issues
• Risk assessment & risk factors in physical intervention
• Communication skills
• Why you should avoid restrictive physical intervention if at all possible
• Post incident review and de-briefing
• Non pain compliant restrictive physical intervention techniques
• The guide
• The soft hold
• The scoop
• The huddle
• The use of pain compliance "if requested"
• The ethical & legal issues around pain compliance
  

TRAINERS: 2
Trainers facilitating the course follow the ICM code of practise, the NICE guidelines, the All Wales NHS Passport, and are members of SWACRI (South West Area Control & Restraint Instructors)


NUMBER OF DELEGATES: Maximum 16

All our Conflict Management trainers have attended the NHS CFSMS Conflict Resolution National Syllabus Familiarisation Seminar & are able to meet the 10 objectives as identified by CFSMS relating to the Conflict Management National Syllabus.

A Personal Safety Booklet is issued to all attending the course along with a certificate of attendance.
PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT'S SPECIFIC NEEDS