Professional Receptionist Online Diploma - CPD Certified - Best Seller

Module 1

The Role of the Receptionist

In this module, we will cover:

What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
How to be prepared for literally anything - one day is never the same as the next
Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
A general overview of the duties of a receptionist
Plus much more...


Module 2

The Different Types of Receptionist and the Subtle Differences Between Them

In this module, we will cover the following important points:

The different types of receptionist roles there are in the job market, and why there are subtle differences between them
Legal receptionists
Medical receptionists
Educational institute receptionists
Plus much more...


Module 3

The Essentials of Communication

In this module, we will cover the following main points:

The principles to create a powerful first impression. How can this be done?
The principles to confirm how your message comes across. How can you check the message received is the correct one?
How to use voice, tone, and language to build trust, credibility, and confidence
How can you identify the customer's needs?
Plus much more...


Module 4

Practice Good Telephone Skills

In this module, we will cover the following salient points of information:

How to communicate using the tone of your voice and the language you use
How the lack of body language can sometimes impact on telephone conversations
The appropriate language to use during a professional telephone call
Follow up actions after a telephone conversation
Plus much more...


Module 5

Sending Formal Messages/Sending Informal Messages

In this module, we will be covering the following important points in plenty of detail:

We will reiterate the importance of good quality telephone skills
What is a formal message?
What is an informal message?
The vital nature of confidentiality when taking and sending messages
Plus much more...


Module 6

Database Management and Booking/Reservation Procedures

In this module, we will be covering the following points in great detail:

What a database may be used for
Confidentiality in terms of database use
How to maintain a database in the most effective way
The kinds of bookings/reservations you may need to do as part of your reception work
Plus much more...


Module 7

Following Routine Administrative Procedures and Developing Filing Systems

In this module, we will cover the following main points:

What are routine administrative tasks or procedures? A general overview
The differences between the duties of a receptionist and the duties of a secretary
The routine daily administrative tasks you should be undertaking as a receptionist
What is a filing system, and why is it important?
Plus much more...


Module 8

Security & Safety Issues / Health & Safety Considerations in the Workplace

In this module, we will cover:

What is health & safety?
Who has the responsibility to ensure health and safety in the workplace?
What types of accidents or incidents can occur?
How can we all stay safe during our working hours?
Plus much more...


Module 9

Confidentiality

In this module, we will cover the following:

What is confidentiality, and why is it important?
Data Protection, and how it affects both you and the workplace
The consequences of a breach of confidentiality
How to maintain confidentiality
Plus much more...


Module 10

Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements

In this module, we will cover the following:

What makes a successful meeting/pre-arrangements you need to make
What is minute-taking? How it is part of a receptionist's job, and how to do it
How minutes should be presented after the meeting, in terms of format and content
What arrangements may you need to make in terms of accommodation for meeting attendees?
Plus much more...


Module 11

Organisational Skills & Time Management

In this module, we will cover:

What are organisational skills?
How can you prioritise?
Scenarios to help you understand how prioritising works in practice
Time management, how you can make it work for you
Plus much more...


Module 12

Effective Business Communication

In this module, we will cover:

How written and verbal communication differs
What types of business communication in a written form you may need to use
Written communication formats
Formal and informal written communication
Plus much more...


Module 13

How Technology is Important in Reception Work

In this module, we will cover the following:

How technology plays a part in administrative work overall
What types of technology you may need to use
What software packages you may need to use
Away from the computer, how most of your daily working life includes technology in some guise
Plus much more...


Module 14

The Importance of Team Work

In this module, we will cover:

What is team work?
How does team work relate to a receptionist role?
What attributes make a good team player?
What are the advantages of team work, and are there any disadvantages?
Plus much more...


Module 15

Reception Area Appearance

In this module, we will cover the following:

Why the appearance of the reception area is just as important as personal appearance
How to make a reception area look welcoming, yet professional
Small extras which make all the difference
Reception area maintenance
Plus much more...


Module 16

Career Progression / From Receptionist to…

In this module, we will cover:

The types of receptionist roles you can undertake, with one eye on career progression
The possible future career roads a current receptionist can take
The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
Administrative career roads in more depth
Plus much more...


Module 17

To Sum It All Up: Reception Work Explained

In this module, we will cover:

A reiteration on what reception work is in its most basic form
Summing up the key skills and attributes a top receptionist should have
The importance of first impressions - let's sum it all up again!
How to get into reception work
Plus much more...