Professional Telephone Techniques
Training
In Coventry
Description
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Type
Training
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Location
Coventry
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Duration
1 Day
Recognising the impact of voice and tone. Using listening skills and questioning techniques. Effectively handling difficult callers. Increasing confidence to deal with calls competently. Delivering messages promptly and accurately. Suitable for: First impressions count. This course is designed for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner.
Facilities
Location
Start date
Start date
Reviews
Course programme
Course review:
Making first impressions count
Developing telephone personality
The impact of attitude and body language
Adopting a positive approach to customers
Listening and responding skills
Displaying confidence through voice and tone
Gathering relevant and accurate information
Taking/leaving an accurate message
Dealing with difficult people
Maximising system capabilities
Professional Telephone Techniques