Telephone Techniques

GB Training (UK) Ltd

Short course

In Birmingham

£ 145 + VAT

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Description

  • Type

    Short course

  • Location

    Birmingham

  • Duration

    1 Day

The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales

Important information

Documents

  • Telephone Techniques

Facilities

Location

Start date

Birmingham (West Midlands)
See map
Wynner House, 143 Bromsgrove St, B5 6RG

Start date

On request

About this course

UK Resident

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Course programme

The aim of this course is so that participants are able to represent the organisation in a professional manner on the telephone when receiving income and making calls.By the end of this course candidates will be able to:- Describe how to make a positive first impression- Identify the structure of a call- Describe how to perform telephone etiquette- Enable you to represent your organisation in a professional manner

See related categories

Telephone Techniques

£ 145 + VAT

The best Telephone Skills courses

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