Professional Written Communication

Introduction
Organisations and individuals establish their credibility with professional and well written correspondence. From basic grammar to tone and style, business writing skills are essential for individuals at every level in today's communication driven organisations.

Course Content

• The principles of effective business writing
• Avoiding common problems
• Focussing on the recipient
• Preparation and approach
• Styles of writing and being persuasive
• Structuring the letter
• Writing draft letters, writing exercises (including letters dealing with complaints)
• A brief overview of minute taking and report writing
• Memos and emails

Suitability

PAs, administrators and office based supervisors who are looking to save time and produce accurate and professional business correspondence with confidence.
This course outline can be adapted to meet the needs of an organisation, department or team. Details and prices are available on request.

Assessment

No formal assessment.
Candidates will receive a City College Coventry Certificate of Attendance

Duration

1 day (9:30am - 4:30pm)
Course notes and / or manuals are provided

Progression

• Writing Business Reports
• The Professional Receptionist