Pygmalion Training courses

...· Develop contact center applications to distribute calls based on caller input, agent skills, or call priorities · Troubleshoot the CRS installation and...

...Security Portfolio · Lesson 5:SAFE Small Network Design · Lesson 6:SAFE Medium Network Design · Lesson 7:SAFE Enterprise Network Design · Lesson 8:SAFE...

...Alarms and Signatures · Lesson 9 : Signature Configuration · Lesson 10: Sensor Tuning · Lesson 11: Blocking Configuration · Lesson 12: Sensor Maintenance · Lesson 13...

...SSL Basics · Module 10: SSL Advanced: Backend SSL and URL Rewrite · Module 11: CSM CLI, Basic Functions and Configuration · Module 12: CSM Network Design Who Should Attend...

...Network Security and the Cisco Virtual Private Network · Chapter 3: Overview of VPN and IPSec Technologies · Chapter 4: Cisco Virtual Private Network 3000...

...the technologies that are common for both Enterprise and Service. Suitable for: System Engineers. Channel Partner/Reseller. Customers. IP Telephony Support Specialists...

...Implementing a Dial Plan · Module 4: Implementing Advanced Gateway Features · Module 5: Deploying Gatekeepers · Module 6: Introducing Service Provider...

...Connections Module 6: Establishing Frame Relay Connections Module 7: Completing ISDN Calls Who Should Attend: System Engineers Account Managers Channel...

...Connecting Networks · How Routing Works · Classifying Network Addressing · Constructing a Network Addressing Scheme · Calculating Subnet Masks · How Do...

...change models and standard changes. Knowledge of building, testing and implementation of authorised changes. Examination: Inclusive of fee. The course...

...a Case Study and a set of discipline specific appendices to the Case Study.Delegates must achieve a minimum of 50% in each exam, and a combined overalltotal of...

...CourseContent: · Understanding the scope, terminologyand concepts ofProblem Management · DefiningIncident Management's relationship to Problem Management...

...Their ability to develop and improve the Customer and Business focus of the Service Desk. Knowledge of the interdependencies between Incident Management...

...Configure IP Phones for use in a Cisco CME network Describe the key features and functionality of Cisco CME Describe the key features and functionality of Cisco...

...It is also recommendedthat participants attend the ITIM Service Support Workshop first. Course content: · Service Management · Service Improvement · Service...

...Previous exposure to internal routing protocols and LAN/WAN technologies allows the student to fully benefit from the topics discussed in various parts of the curriculum...

...students must have: Working knowledge of Microsoft Windows Server 2003 and Active Directory Working knowledge of Active Directory design principles Working...

...during the following day of class. The following modules are self-study: Module 1: Installing and Upgrading to Exchange Server 2003 Module...

...UnitObjectives After completing this unit, students will be able to: Identify the underlying causes a user cannot receive Internet e-mail to his e-mail...

...Deploying DLL-based Smart Documents Lab4: Developing DLL-based Smart Documents Reviewing the Existing Files Creating the Smart Document DLL Creating...