Reception and Telephone Skills

The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team is aware that handling calls badly can have a direct effect on the success of your business.

The course includes:

• Creating the right impression
• Callers and Company expectations
• Importance of your role
• Handling Complaints
• The Telephone System

You will be given the opportunity to use role-play and telephone equipment during the course.