Recruiting for Service
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile.
Reviews
Course programme
Course review:
Learn how to identify and select customer service stars through our bite sized training course.
Overview:
- The DNA of a great service provider
- Preparation - defining what you need
- Questions to reveal service excellence
- Assessing candidate capability and potential
- Interview practice
For more information on our customer service training courses please visit our website.
Recruiting for Service