Training

Inhouse

Price on request

Description

  • Type

    Training

  • Methodology

    Inhouse

Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile.

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Reviews

Course programme

Course review:

Learn how to identify and select customer service stars through our bite sized training course.

Overview:

- The DNA of a great service provider
- Preparation - defining what you need
- Questions to reveal service excellence
- Assessing candidate capability and potential
- Interview practice

For more information on our customer service training courses please visit our website.

Recruiting for Service

Price on request