Resolving Conflict

WWP Training Limited

Short course

In London

Price on request

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Description

  • Type

    Short course

  • Location

    London

On completion of this programme you will be able to: Recognise the characteristics of difficult people -Assess your own interpersonal skills -Learn techniques to identify and change behaviour - both your own and others -Learn how to stay calm in difficult situations -Understand how personal issues can impact on work performance -Learn effective techniques to minimise conflict. Suitable for: This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.

Facilities

Location

Start date

London
See map
24 - 26 Baltic Street West, EC1Y 0UR

Start date

On request

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Course programme

Course content: Types of behaviour

  • Identifying "difficult" people
  • Why are people "difficult"?
  • Fundamentals of conflict

Identifying aggressive types

  • Levels of aggression
  • Main causes of aggression
  • Personality types

Communicating

  • Confidently
  • Calmly
  • Control under pressure
  • Professionally

Essential skills for coping with conflict

  • Listening and questioning techniques
  • Giving and receiving feedback
  • Developing assertiveness techniques
  • Negotiating a realistic outcome
  • Verbal and non-verbal communication

A step by step approach

  • Step by step techniques for changing behaviour
  • Staying calm
  • Challenging without damaging
  • Motivating staff

Taking responsibility for difficult people

  • Pre-empting difficult situations
  • Positive resolution of problems
  • Create a checklist for solving people problems

Other Recommended Programmes

  • Effective Communication
  • Performance Management
  • Assertiveness
  • Handling Stress
  • Self-Development and Image Projection

See related categories

Resolving Conflict

Price on request

The best Leadership courses

See all

See all