Retail Customer Service

Retail Customer Service

About the Course

Who is the course for?
All front-line and customer-facing retail staff.
Study Mode
Short Course
Contact Details

Introduction An interactive one-day course involving practical exercises, group discussions, role play and case studies.
The course will give you the skills to develop customer loyalty and will teach you how to feel confident in any retail customer service situation.

Key Objectives
· Defining Good Customer Service
· Understanding customer expectations
· Understanding the skills you already have
· Exploring our assumptions about customers
· Establishing customer rapport and gaining confidence
· Going the extra mile
· Handling complaints with empathy and efficiency
· Gaining confidence in your customer service role

Duration Full day

Other Information Dates on demand