Sales for Non-Salespeople

Short course

In London and Coventry

£ 445 + VAT

Description

  • Duration

    1 Day

This one day seminar is designed to provide your people with the knowledge, skills and behaviours they need to make a positive impact on sales and to understand the vital role they play in the customer's experience. Suitable for: Anyone working in a customer contact role.

Important information

Documents

  • Customer Information Sheet

Facilities

Location

Start date

Coventry (Warwickshire)
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Warwick Conferences University Of Warwick, CV4 7AL

Start date

On request
London
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West One 9-10 Portland Place, W1B 1PR

Start date

On request

About this course

None

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Reviews

Teachers and trainers (5)

Anushka Stach

Anushka Stach

Trainer

BEd, NLP Master Practitioner Anushka specialises in training which focuses on personal and interpersonal communication skills. She brings her highly motivational energy and enthusiasm to a range of areas from sales and customer service to management and train the trainer programmes. Her flexible approach and breadth of experience means she is happy working in any sector.

Audrey Bryce

Audrey Bryce

Trainer

Audrey is a specialist trainer in telephone techniques and customer service. With over 20 years experience in training, she has extensive experience in a variety of sectors and she started out in media. During this time Audrey has worked closely with blue chip companies and SMEs and throughout she has focused on educating students on the importance of professional training and the positive impact it can have on their future career.

Hugh Alford

Hugh Alford

Trainer

BSc Joint Hons Hugh specialises in training field selling, desk based account development by telephone, and selling through channel partners. He has designed and implemented over 400 in-company courses in industrial, service and business to business sectors. He authored TACK's Buyer’s Views of salespeople research in 1997, 2002, 2005 and 2008.

Judy Brown

Judy Brown

Trainer

BEd, BA Judy specialises in all areas of management development, leadership and interpersonal Skills. She also runs sales courses and has delivered programmes to many multinational groups. Judy has an innovative and creative approach to training, making it fun as well as developmental.

Martin Dodds

Martin Dodds

Trainer

ACIB Martin specialises in sales management and management training as well as presentation skills and negotiation. As a qualified banker he was previously responsible for selling financial services. Martin works closely with a number of multinational companies both in the UK and internationally.

Course programme

Sales for Non-Salespeople

Maximise customer loyalty and uncover sales opportunities through your support team

Business Need

All customer facing employees shape the experience and impression your customers have of your organisation.

High Spots

  • Establish the customer’s needs and match your products/services to those identified
  • Recognise loyalty and buying opportunities when they occur and act on them
  • Gain and hold the customer’s attention
  • Be comfortable discussing commercial opportunities with customers
  • Be more effective in gathering information – understanding needs and wants
  • Ask open questions and engage in active listening – summarise discussions and take effective notes
  • Deal with customer resistance – build an objection bank and develop persuasive responses
  • Keep the right people informed – who needs to know what?
  • Create a winning customer experience with every customer contact

Additional information

Students per class: 20

Sales for Non-Salespeople

£ 445 + VAT